Do Your Execs Have Hidden Biases?

Do Your Execs Have Hidden Biases?

Increased cultural competence in the workplace has led Toyota Financial Services’ employees to be more sensitive in the community—and that’s increased their business, says George Borst, president and CEO. Borst was interviewed by phone by DiversityInc CEO Luke Visconti and discussed the strong emphasis on training, mentoring and succession planning – and the results they are having. He also emphasized TFS’ community involvement and efforts to implement equity in credit ratings. Toyota is No. 46 in the 2011 DiversityInc Top 50 more...