1 day old

Customer Support Engineer 2

Saint Paul, MN
  • Job Code
Company ASML

Job Title: Customer Support Engineer 2

JobID: 12540-138336#11509195

Location: Eagan, MN, 55121, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

## Job Mission

Responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer.

## Job Description

Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
Analyze applicability, accuracy and adherence to design specifications.
Evaluate and diagnose problems and make appropriate repairs.
Expediently escalate issues to supporting resources when necessary.
Work with co-workers, customer & field support in isolating and solving problems.
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Train customers in use and routine maintenance of equipment.
Answer customer questions and assist customers in a professional manner.
Act as a resource for users on routine malfunctions.
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
Provide appropriate support and assistance to less experienced ASML personnel as necessary.

## Education

Position requires a BS degree in an Engineering field or equivalent experience.

## Experience

* Experience in a challenging environment with high tech products and complex production processes, preferably with trouble-shooting: analyzing problem, finding root cause and solution.

* At least 1-3 years’ work experience in analysis of complex problems.

* Extended experience with ASML metrology sequences.

* Engineers with at least 2 years relevant ASML experience are preferred.

## Personal skills

Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Clear and effective communication skills.
Ability to establish and maintain cooperative working relationships with co-workers and customer.
Strong customer focus and commitment to Customer Satisfaction.
Work according to a strict set of procedures within the provided timelines.
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Ability to train and mentor Engineers and customer employees.
Verbal and written language skills in English.

## Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

* The employee is occasionally required to move around the campus.

* The employee may occasionally lift and/or move up to 20 pounds.

* May require travel dependent on company needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Can work under deadlines.

* The environment generally is moderate in temperature and noise level.

* Must be able to read and interpret data, information, and documents.

* Can observe and respond to people and situations and interact with others encountered in the course of work.

* Can learn and apply new information or skills.

## Other Information

EEO/AA (W/M/Vets/Disability) Employer

*Location:* Eagan - MN, US

*Level:* Bachelor

*Experience:* 2-5 Professional

*Available since:* 2017-10-04

*Reference:* US03423


  • Engineering

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Customer Support Engineer 2

Saint Paul, MN

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Saint Paul, MN

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