13 hours

Customer Support Engineer

Manassas, VA
  • Job Code
Company ASML

Job Title: Customer Support Engineer

JobID: 12540-131496#6577376

Location: Manassas, VA, 20110, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The Customer Support Organization with offices in different regions is responsible for the
installation, qualification, repair and maintenance of the ASML systems at the customer site
and is responsible for the necessary transfer of know-how to the customer.

## Job Description

* Install equipment at customer’s locations, including new equipment, upgrades and
system relocations.

* Evaluate and diagnose problems and make appropriate repairs. Work with co-workers,
customer, and technical support in isolating and solving problems.

* Monitor, maintain and optimize equipment on a daily basis to enhance functionality
and prevent problems.

* Advise users of appropriate actions to correct malfunctions in a timely manner.

* Train customers in use and routine maintenance of equipment. Answer customer
questions and assist customers in a professional manner.

* Perform administrative and coordination duties which include procedure changes, passdowns,
work orders, and field service, system problem, and monthly reports.

* Independently and accurately prepare written technical reports.

* Provide appropriate support and assistance to less experienced ASML personnel as

* Non-exempt position requires up to 50% travel, and the willingness to work flexible
shifts and extended hours including nights, weekends, and holidays.

* Valid driver’s license and passport required.

* Ability to travel in US and internationally.

## Education

Position requires a BS degree in an Engineering field or equivalent experience.

## Experience

* Ability to complete assignments with attention to detail and high degree of accuracy.

* Proven ability to perform effectively in a demanding environment with changing

* Work independently or as part of a team and follow through on assignments with
minimal supervision.

* Clear and effective communication skills.

* Ability to establish and maintain cooperative working relationships with co-workers and

* Strong customer focus and commitment to Customer Satisfaction.

* Work according to a strict set of procedures within the provided timelines.

* Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and
semiconductor processes, and relevant software.

* Demonstrated experience using computer applications, including data analysis tools,
word processing, spreadsheet, and presentation software.

* Ability to train and mentor Engineers and customer employees.

## Context of the position

Willingness to continue learning and growing in a professional environment is a must.

* Work is conducted at a customer site and requires familiarization with customer rules
and policies regarding worksite behavior and safety.

* Expect to spend more than 50% of the time inside the clean room working with
electromechanical equipment.

* At times, job requires standing for long periods of time and moving tools and equipment
up to 50 lbs. in weight unaided.

* Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

* The employee is occasionally required to move around the campus.

* The employee may occasionally lift and/or move up to 20 pounds.

* May require travel dependent on company needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Can work under deadlines.

* The environment generally is moderate in temperature and noise level.

* Must be able to read and interpret data, information, and documents.

* Can observe and respond to people and situations and interact with others encountered in the course of work.

* Can learn and apply new information or skills.

## Other Information

EEO/AA (W/M/Vets/Disability) Employer

*Location:* Manassas - VA, US

*Level:* Bachelor

*Experience:* 0-2 Starter

*Available since:* 2017-09-06

*Functional area:* Customer Support

*Background:* Others - Technical

*Reference:* US03356


  • Engineering

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