16 days old

Bilingual Healthcare Navigation Specialist

United Way for Greater Austin
Austin, TX 78702
United Way for Greater Austin (UWATX)

Healthcare Navigation Specialist

Department:  Navigation Center

Regular, Full-time, Non-Exempt


Who we are:

As Austins philanthropic backbone, we lead the community to overcome barriers to economic opportunities. We unite individuals, nonprofits, businesses and government agencies with research-based work that ensures resources are invested, so that everyone has access to the promise of Austin. 


Who we want:

The Healthcare Navigation Specialist is a detail oriented person with excellent customer service skills and the ability to understand complex policies and procedures. In this role, you will serve as a point of contact for individuals and families who are in need of healthcare resources. As such, you will be responsible for answering incoming calls, assessing clients needs and outreach efforts. You will ensure accurate and high quality delivery of general information; program benefits, appointment scheduling and screenings are provided. You will be responsible for providing the highest level of customer service and implementing quality standards including HIPAA guidelines.  Additionally, you will be accountable for maintaining accurate client records, appointments, notes, contacts and providing clients with a correct list of documentation needed for appointments. You will be integral in assisting the Healthcare Navigation program in meeting monthly program goals according to contractual agreements and special projects.


Who you are:  

  • Cultivates innovation: Comes up with useful ideas that are new, better, or unique. Introduces new ways of looking at problems. Can take a creative idea and put it into practice. Encourages diverse thinking to promote and nurture innovation.

  • Drives results: Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results.

  • Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

  • Interpersonal savvy: Relates comfortably with people across levels, functions, culture, and geography. Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way. Builds constructive relationships with people both similar and different to themselves.

  • Being resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from setbacks. Grows from hardships and negative experiences.

  • Customer focus: Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

  • Decision quality: Makes sound decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice.

  • Situational adaptability: cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Understand that different situations may call for different approaches. Can act differently depending on the circumstances.

  • Communicates effectively: Is effective in a variety of communication settings; one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.

  • Manages complexity: Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.

What youll bring:

  • Bachelors degree from an accredited college or university required.

  • At least 1 year of previous eligibility/screening experience.

  • At least 1 year of experience working with low income and or vulnerable populations.

  • An ability to work in a fast-paced work environment and shift gears quickly to accommodate change.

  • An ability to prioritize work in order to meet daily and monthly individual goals.

  • Excellent interpersonal and communication skills.

  • Professional appearance and manner.

  • Bachelors degree or equivalent experience.

  • Bilingual in Spanish required.

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. UWATX is an at-will employer.

This position is located in Austin, Texas and reports directly to the Healthcare Navigation Manager.



  • Healthcare
  • Customer Service
  • Government

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Bilingual Healthcare Navigation Specialist

United Way for Greater Austin
Austin, TX 78702

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Bilingual Healthcare Navigation Specialist

United Way for Greater Austin
Austin, TX

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