1 day old

Research & Adjustments Representative III

Bank of America
Greensboro, NC
  • Job Code
Company Bank of America

Job Title Research & Adjustments Representative III

Jobid bankofamerica-17075531GreensboroNC

Location: Greensboro, NC, 27403, USA

Description **Job Description:**

Reviews & researches peer's work to ensure it is within the Line of Business's procedures. Responsibilities might include: investigating daily incoming inquiries and process exceptions; resolves differences; answers requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition; completes inline quality reviews of peer work. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system(s). May provide support to and training to other researchers within the department. May coordinate small projects as directed by leadership. Has thorough knowledge of the Research & Adjustments function and handles more complex cases which require analytical and problem resolution skills.

**Required Skills:**

+ Professional oral and written communication skills

+ Ability to manage multiple tasks and proven track record of working independently

+ Demonstrated ability to identify, articulate and escalate issues and opportunities within a process

+ Demonstrated ability to be resourceful in resolving issues

+ Ability and eagerness to learn

+ Ability to navigate between multiple systems and tasks

+ One to two years experience in similar role as quality analyst

**Desired Skills:**

+ College Degree

+ Previous project management experience

+ Ability to work effectively in a high demand environment with changing priorities

+ Owns results

**Posting Date** : 11/27/2017

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Research & Adjustments Representative III

Bank of America
Greensboro, NC

Share this job

Research & Adjustments Representative III

Bank of America
Greensboro, NC

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