There's a sense of urgency to the quest for workplace harmony, as baby boomers delay retirement and work side-by-side with people young enough to be their children — or grandchildren.
Put people of widely different ages together and there are bound to be differences. Baby boomers, for example, may be workaholics, while younger workers may demand more of a work-life balance.
The solution for a growing number of companies: generational awareness training to help foster understanding and more effective communication among its workers.
Employees are taught about the characteristics that define each generation, from their core values to their childhood and adolescent experiences to the type of figures they regard as heroes. Then workshop leaders typically drill down into how those attributes play into the strengths and weaknesses each age group offers on the job.