1+ months

1306562 Customer Delivery Technical Leader

Cisco Systems Inc.
Fulton, MD 20759



What You'll Do

The Customer Delivery Technical Leader will foster strong working partnerships with members of the Key Customer Stakeholders, Cisco Services Delivery team, Cisco Account team and the broader services organization, and act as Cisco's customer primary technical contact.


  • Build a client advocate reputation, and build relationships with the client's operational and engineering key stakeholders. 
  • Build relationships with Cisco's engineering departments for your respective technology alignments. Act as the bridge between reactive and proactive services, as well as contributing to proactive services deliverables.
  • Assist customers through Plan, Design, and Implementation technology adoption lifecycle phases, to include testing customer features and capabilities, critical change support, and solution optimization. 
  • Lead case resolution with emphasis on high severity by coordinating appropriate technical resources. Lead root cause analysis determination on technical issues. Lead root cause analysis technical document and action plans for Cisco internal stakeholders.
  • Provide technical/operational input to regular reviews on activities and deliverables provided, as well as observed technical symptom trends, remediation, and other related topics.


Who You'll Work with

USPS requires a forward-thinking, self-starting engineer with modern networking skills to provide incident management, troubleshooting and problem resolution support to large and high profile DoD customers. The successful candidate will join the dedicated reactive service team responsible for the delivery of all active reactive services from Cisco.


The goal of Cisco Services is to help our customers accelerate business results using an architectural approach, proven practices, and Cisco expertise. Through consultative planning, solution development, and deployment services, we help our customers optimize their Operation and IT services; integrate new technologies into their core networking infrastructure; manage change; and strive to help our customers continually enhance network performance, availability and security.


Public Sector Customer Experience involves helping to craft the customer's vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on Federal Government customers and help them transform to meet their mission.


Who You Are

Our minimum qualifications are the following:

  • Sole US Citizenship and hold a current Top Secret/SCI U.S. Government Security Clearance at a minimum to be considered for this position - Full Scope Polygraph preferred.
  • Strong Communication Skills - Facilitation, Listening, Presentation
  • Technical expertise: CCIE preferred. Strong technical expertise in Routing and Switching is required. Cisco enterprise routing and switching solutions, security solutions, and protocols
  • Strong Cisco product knowledge and understanding of the Enterprise solution portfolio (does not include pricing, licensing, or ordering information)
  • Leadership by example, showing others how to do it by being out front.
  • Ability to operate effectively far outside one's comfort zone.
  • Ability to be onsite 3-4 days/week at the customer location.
  • Bachelor's degree in Computer Science, Software Engineering, IT Administration, IT Security
  • Strong documentation skills - to be utilized for case management, knowledge capture and knowledge transfer.
  • Be able to travel 25% if needed


Desired Skills:

  • CCIE expertise in Cisco enterprise networking
  • Cisco Security solution expertise a plus


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.


We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.


So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2020-11-04 Expires: 2021-02-05

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

1306562 Customer Delivery Technical Leader

Cisco Systems Inc.
Fulton, MD 20759

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast