10 days old

1308641 Service Delivery Manager - US Army

Cisco Systems Inc.
Carolina Shores, NC 28467

*** Must be a US Citizen and a Current Secret Clearance U.S. Government Security Clearance***

What You'll Do

Take your career to the next level by joining a Cisco Team that is supporting major business and technology transformations for our Federal Department of Defense (DoD) customers!

You will drive Service Delivery Excellence in the US Army. Your responsibilities include high customer satisfaction through services delivered by highly qualified network consulting engineers, and through internal and external partners.  You will report into the Service Delivery Executive (SDE) for the US Army and work with our Program Management team to ensure control and issue escalation are conducted in a disciplined manner. You will allocate resources, negotiate project delivery and leverage Cisco resources to address any customer issues in your assigned area of responsibility.   You will have a Cisco Services leadership role working with cross-functional teams (Cisco Sales and business units) to drive program delivery and/or product improvements. You will participate as an active member of the Cisco US Army leadership team and be an important part of the US Public Sector Department of Defense team.

 Who You'll Work With

This team is leading the way in providing proactive foundational engineering and operations support to the US Army customer that expects their networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions, and assisting them in navigating through proof of concept and introduction of the same. Strong relationship building and interpersonal skills are traits of successful leaders in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.

As a Leader within this team, you will work directly with our customers shaping and managing transformational offerings that meet mission objectives. You will be responsible for the successful execution on a variety of projects that have a real impact on the lives of military service members and government civilians in performing the mission. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.

Who You Are

You have experience managing the delivery of technical services. You must be able to formulate and deliver complex presentations throughout Cisco and to the customer at all levels leveraging your networking industry awareness combined with your deep US Army knowledge. Our minimum requirements for this role are:  

       You have a BS or equivalent

       5 years of experience managing 10 - 20 networking engineers

       Proven business and technical expertise and extensive customer service experience.

       Knowledge of inter-networking technologies and the competitive marketplace

       Knowledge of IT Service Management / Operation and Management of network systems

       Ability to formulate and deliver complex presentations to customer technical groups

       Demonstrated network and related service industry knowledge

       Recognized leader with strong relationships within the US Army and/or DoD market

       Minimum DoD Secret clearance is required

       Ability to travel to customer sites up to 30%

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 



Posted: 2020-11-16 Expires: 2020-12-18

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1308641 Service Delivery Manager - US Army

Cisco Systems Inc.
Carolina Shores, NC 28467

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