1+ months

1367402 Customer Delivery Architect

Cisco Systems Inc.
Carolina Shores, NC 28467

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

***Candidates must be a US Citizen and have a current Top Secret U.S. Government Security Clearance (SCI Preferred) ***

What Youll Do

The Customer Delivery Architect is a highly critical technical specialist, innovator, and strategic advisor.  Through technical and business expertise you will daily influence the strategy, processes, tools, and results that result in the following:

       Innovation in Service Offer Development and associated Technical Approach for USPS CX Federal Managed Services

       Technical Leadership across USPS CX Federal Managed Services engineers with technical oversight of current customers and core platforms and capabilities (including technology domains, hardware platforms, software, and cloud and data center capabilities for service delivery, and integration with other Cisco management platforms.

       Growth of the business by providing technical contribution to business development efforts including customer discussions, requirements validation, technical approach/design, and scoping efforts

       Knowledge on industry developments in the managed infrastructure services space as well as customer/government business trends and needs

Who You'll Work with

You will work alongside and amongst a mature, knowledgeable, creative team focused on customer outcomes and delivery excellence in the USPS Federal Managed space.  This team has supported U.S. Public Sector for many years, understanding the customers and their technology.

You will work across multiple Cisco teams (Business Development, Sales, Proactive Services Delivery, and other Cisco organizations) to help shape and deliver the full lifecycle of services to our customers.   You will have significant customer interaction including architecture and leading early-stage pilots and sharing your thought leadership in various industry forums.

In addition to being aligned with the customers strategies, the Architect needs to be aligned closely with all Cisco Customer Experience teams engaged at the customer sites. This includes providing clear and concise customer requirements; ensuring the Cisco team is working towards the correct integrated solution for the customer; the customer is understanding of the proposed Cisco solution; and that any potential gap or issue is identified quickly and brought to the attention of the correct Cisco team members to resolve. Architects and Network Consulting Engineers.

Who You Are

       Customer Focused: Proactively understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that improve customer value.

       Technical Specialist: Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be effectively applied in a customers environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and within the industry.

       Cross-Team Collaborator & Influencer: Work across internal and external teams of all levels to proactively encourage technical implementation decisions and work towards common goal. Ability to operate and work well with customers in a remote / virtual and face-to-face environment (varies by role).

       Business Acumen: Clear understanding of high-level business landscape including key strategic priorities, processes, and driven marketplace

       Results Oriented: Interest in and validated execution ability with relevant technologies and customer outcomes.

       First Responder: Skilled at issue management and handling customer expectations.

       Effective Communicator: Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact

Our minimum qualifications are the following:

       Sole US Citizenship and hold a current Top Secret U.S. Government Security Clearance at a minimum to be considered for this position (SCI Preferred)

       Strong Communication Skills Facilitation, Listening, Presentation

       Technical Expertise: Cisco technologies and solutions, Networking, Data Center, Collaboration, and Security

       Experience with architecture to deliver managed service solutions

       CCIE or CCIE level skills in Routing/Switching or other relevant domain

       Travel up to 20% expected

       Work location is RTP, NC

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-03-11 Expires: 2022-06-10

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1367402 Customer Delivery Architect

Cisco Systems Inc.
Carolina Shores, NC 28467

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