1+ months

1379957 Customer Delivery Consulting Engineer

Cisco Systems Inc.
*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with CI Polygraph Clearance *** 

What You'll Do:

Customer Consulting Engineers are responsible for Business-Critical Services delivery to Cisco's U.S. Federal customers in the U.S. Public Sector market. Engineers deliver architectural, design, and integration services for sophisticated technology solutions on site with customers to accelerate Cisco solution adoption for customer value.

Engineers foster strong working partnerships with key customer and Cisco stakeholders and are the primary technical support person for critical technical projects and issue resolution. 

Build relationships with customers and engineering departments. Be the bridge between proactive and reactive services, as well as contributing to proactive services documentation.

Who You'll Work with:

Cisco Federal provides leading solutions and architectures to customers, with cutting edge consulting to ensure customer success. Our team works cross-functionally to deliver business outcomes to our customers, applying resources to ensure personal and professional growth.

Through consulting, solution development, and implementation services, our team optimizes customer Operations and IT services; integrates new technologies into customer core infrastructure; leads change; and strive to continually improve service performance, availability, and security.

Customer Experience involves helping to craft the customer's vision for their technology infrastructure and maintain a secure, state of the art environment that is second to none in terms of uptime and reliability. The qualified engineer in this account will be able to have an impact on this Federal customer and help them transform for mission enablement. 

Who You Are:

Cisco Federal Customer Experience requires a forward-thinking, self-starting engineer with modern technical skills to provide onsite customer design and implementation support encouraging innovation.

Successful engineers deliver solution designs, testing and validation, and configuration recommendations, along with hands on implementation support.

Technical expertise: Deep Cisco solution knowledge, specifically on Federal domains. CCIE preferred. CCNP Security, CISSP, Sec+ or equivalent required.

Lead by example, working with our team, demonstrating what's possible. 

Ability to operate optimally outside ones comfort zone.

Bachelors degree in Computer Science, Software Engineering, IT Administration, IT Security, etc., or equivalent experience. 

Desired Skills:

  • Resolution leader, problem solving - troubleshooting methodology.
  • Python, Ansible, and related automation toolset practical experience. 
  • Cloud solution experience, Amazon Web Services (AWS), Microsoft Azure, etc.
  • NETCONF and RESTCONF experience.
  • Onsite 3 to 4 days a week
  • 20% Travel

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!





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Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.


Posted: 2022-08-19 Expires: 2023-04-09

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1379957 Customer Delivery Consulting Engineer

Cisco Systems Inc.

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