15 days old

3794510 - OTC Customer Service

Naga City, Bicol Region 4400
  • Job Code

Are you up for a challenge? Are you looking for your next career journey? Join us and become part of a diverse and global team of thinkers and doers. Work with exceptional, insightful, imaginative people that nurtures creativity and individuality.

Your Role and Responsibilities
Who You Are and What Will You Do
As a OTC Customer Service Specialist, you'll be able to do the following tasks/function:
  • Serves as liaison between the client and the clients customers
  • Manages the orders from receipt of purchase orders up to post shipment issues
  • Coordinates with warehouse and logistics to ensure that client meets its customers required delivery date
  • Resolves invoice dispute to guarantee collection of payment from the clients customer
  • Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements
  • Responsible for maintaining the customer master data creation, amendments and deletion
  • Supports reporting requests (scheduled and ad hoc)
  • Provides requested order information to the client and clients customer such as order ETA, shipment status and invoice related-queries
  • Proactively resolves customer shipment and invoice issues

Required Technical and Professional Expertise
Required Expertise:
  • 1-3 years of experience, 1 year of relevant Order-to-Cash Experience or in relevant area of Customer Service
  • Knowledgeable on Order to Cash / Order Management
  • Required Skills/Competencies (with minimum supervision): Basic Accounting, Dispute Management, Claims Management, Backlog Management
  • Required basic computer and internet navigation skills
  • Proficient in English Language
  • Amenable to work on a night-shift and in IBM Naga
Required Education:
  • You should at least have a Bachelor's/College Degree in Bachelors of Science in Accountancy, BSBA Accounting Technology, BSBA Management Accounting, BSBA - Banking and Finance, BSBA Financial Management
  • Fresh Graduate and Career Shifters are welcome to apply

Preferred Technical and Professional Expertise
Preferred Expertise:
  • Preferred expertise on Basic Accounting, Dispute Management, Claims Management and Backlog Management

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, we're reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.

Imagine what you can do at IBM.
IBMs greatest invention is the IBMer. As an IBMer, youll collaborate with outstanding, insightful professionals in an environment that cultivates creativity, and individuality. You will be part of an innovative team that strives to make the world work better and you will also have an opportunity to help our clients visualize a future that may not yet exist. Join us as we make the most of these existing times and discover what you can make as of this moment.

About IBM
Since establishing its presence in the Philippines in 1937, IBM has evolved to be a leading cognitive solutions and cloud platform company that demonstrates the power of innovation, data and expertise to improve business and society. With 25 consecutive years of patent leadership, IBM Research is the worlds largest corporate research organization with more than 3,000 researchers in 12 labs located across 6 continents.

Our organization is comprised of the following subsidiaries:

IBM Philippines, Inc.
Leading supplier of information technology hardware, software, & services in the country.

IBM Solutions Delivery, Inc.
Provides IT expertise, delivering world-class technology services and business solutions.

IBM Business Services
Foremost provider of Business Transformation Outsourcing for HR, F&A and Supply Chain Management services.

Culture at IBM

IBM has a long-standing commitment to diversity and inclusion, recognizing the unique value and skills every individual brings to the workplace. Here, you'll get a chance to be in a diverse global team where being yourself and supporting others is part of everyday lives. We at IBM believe that innovation comes from seeking out and inspiring collaboration in all dimensions. Consciously building inclusive teams and encouraging diversity of ideas helps us make the greatest impact for our clients, our colleagues, and the world.
IBM impacts everything, everywhere. We change lives, businesses and nations, every day in every industry in every country in the world. We differentiate ourselves from our competitors by offering you to join not only a big company, but also a bigger cause.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-04 Expires: 2020-02-03

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3794510 - OTC Customer Service

Naga City, Bicol Region 4400

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