13 days old

Account Manager

San Francisco, CA 94102
  • Job Code

As a Business Sales & Delivery Executive, you will support IBMs consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBMs top technologies. If youre ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.

Your Role and Responsibilities
IBM Global Business Services is hiring a Project Executive with Finance and Accounting, Human Resources (HR) and/or Applications Management Services (AMS) subject matter expertise in the Communications Sector.

  • Serve as the primary focal point and owner for all account / contract activities. Manage client relationships with functional and executive levels throughout IBM and client organization. Manage client expectations and overall satisfaction with IBM.
  • Plan, track, control and manage all aspects of contract financial performance, including forecasting. Measure to contract price case and to variable account financial targets set periodically by IBM Senior leadership.
  • Ensure Service Delivery manages all program / project schedules and contract deliverables that support the client's business and performance expectations.
  • Ensure Service Delivery has an innovation roadmap and view of the future.
  • Understand client imperatives and paint points to develop solution opportunities.
  • Cultivate the opportunities into proposals by obtaining data and information from the client to build relevant value propositions for the C-Suite.
  • Lead new or existing activities to achieve or exceed revenue and profit objectives.
  • Meet revenue, profit, and growth objectives.
  • Meet client satisfaction targets.
  • Lead Service Management deliverable reviews (Operations Management Process) through the Delivery PE to ensure quality of service, on time delivery and costs are within contract targets.
  • Lead teams to enable breakthrough thinking, effective communication, and exceeding the clients expectations.
  • Ensure compliance with IBM internal controls.


Required Technical and Professional Expertise
  • At least 5 years of experience in managing or consulting in Finance, HR or AMS operations
  • At least 5 years of experience prospecting, developing and qualifying new business
  • At least 10 years of experience working with primary teams such as: Delivery, PMO, Contracts Management, Financial Management, P&L Leadership and C-Suites within the client base.
  • Experience managing BPO/AMS contracts and/or Finance, HR or AMS operations > 150 FTEs
  • Executive presence, strong storytelling and strategic communication skills (written and oral)
  • Understanding of emerging technologies including Blockchain, automation and AI; specifically, the application of these technologies within business processes to generate value for clients

Preferred Technical and Professional Expertise
  • At least 10 years of experience in managing or consulting in the Communications Sector industry
  • At least 15 years of experience working with primary teams such as: Delivery, PMO, Contracts Management, Financial Management, P&L Leadership and C-Suites within the client base.
  • Experience in deal pursuits
  • Exceptional project and change management skills in scoping, designing and delivering business and IT transformational activities

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-05 Expires: 2019-12-05

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Account Manager

San Francisco, CA 94102

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