1+ months

Account Operations Lead - California - 896409

Sacramento, CA 95814
  • Job Code
    896409

Combine two of the"fastest-growing fields on the planet with a culture of performance,"collaboration and opportunity and this is what you get. Leading edge technology"in an industry that's improving the lives of millions. Here, innovation isn't"about another gadget, it's about making health care data available wherever and"whenever people need it, safely and reliably. There's no room for error. Join"us and start doing your life's best work.(sm)

""
""

This position will lead our efforts to provide Account"Operations Leadership to support CA residents and help stop the spread of the COVID-19. This role is accountable for end to end"operational delivery, talent/leadership development, and cost management. This role will have direct Client interaction"in partnership with Account leadership.

""
""

If"you are located in California, you will have the flexibility to telecommute* as"you take on some tough challenges.

""
""
Primary Responsibilities:
""
  • Operational" performance of ~$25M annual revenue business including leading matrixed" teams and support roles to exceed client expectations
  • Full" accountability for performance delivery and achievement of service level" agreements
  • Serve" as a catalyst for change, driving continuous improvement to increase effectiveness," client satisfaction, and operating efficiency
  • Develop" and foster strong leadership relationships with internal partners and" customers
  • Communicating" operational strategies and performance results to internal leaders and external" clients
  • Break" down organizational barriers, build alliances, and gain consensus to" ensure results are obtained
  • Making" critical business operations decisions, often with imperfect information" or incomplete facts
  • Developing," prioritizing, and securing funding for investments to strengthen infrastructure" of systems, processes, and talent
  • Monitoring" business results and managing day to day performance of the operations" staff
  • Leadership" development and succession planning
  • Meeting" IOI and Expense targets
""

You'll"be rewarded and recognized for your performance in an environment that will"challenge you and give you clear direction on what it takes to succeed in your"role as well as provide development for other roles you may be interested in.

Required"Qualifications:
""
  • 10+ years operational management experience
  • Strong leadership and strategic planning skills within" a matrix environment
  • Experience leading large-scale call or contact" operation
  • Business development experience leading a startup or" turnaround
  • Proven ability to produce superior results in a customer" driven environment
  • Ability to lead teams through rapidly changing or" difficult business environments
  • Ability to simplify the complex and identify critical" levers for business performance and client needs
  • Excellent verbal and written communication skills
  • Demonstrated high level of analytic and financial" capability
""

Preferred"Qualifications:

  • MBA

""
""

Careers with Optum. Here's"the idea. We built an entire organization around one giant objective; make"health care work better for everyone. So when it comes to how we use the"world's large accumulation of health-related information, or guide health and"lifestyle choices or manage pharmacy benefits for millions, our first goal is"to leap beyond the status quo and uncover new ways to serve. Optum, part of the"UnitedHealth Group family of businesses, brings together some of the greatest"minds and most advanced ideas on where health care has to go in order to reach"its fullest potential. For you, that means working on high performance teams"against sophisticated challenges that matter. Optum, incredible ideas in one"incredible company and a singular opportunity to do your life's best"work.(sm)

""
""

*All"Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter"Policy

""
""

""

Diversity creates a healthier atmosphere:"UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action"employer and all qualified applicants will receive consideration for employment"without regard to race, color, religion, sex, age, national origin, protected"veteran status, disability status, sexual orientation, gender identity or"expression, marital status, genetic information, or any other characteristic"protected by law.

""
""

UnitedHealth Group is a drug-free workplace."Candidates are required to pass a drug test before beginning employment.

""
""
""

Job"Keywords: Account Operations, Operations, California, Telecommute

Categories

Posted: 2020-12-02 Expires: 2021-02-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Account Operations Lead - California - 896409

UnitedHealth Group
Sacramento, CA 95814

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast