25 days old

Account Service Manager

Multiple Cities, Multiple
  • Job Code

Account Service Managers are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

ASM (Account Service Manager) is a client facing Job Role and perform the following activities:

  1. Responsible for the service delivery and business development in his/her accounts.
  2. Lead a small team to serve the clients and archive service SLAs and maintain customer relationship with high customer satisfaction.
  3. Find the service opportunities in his/her account. Co-work with sales team to engage the opportunity and close the deal.
  4. Perform project management role in his/her accounts. Cooperates with sales, pre-sales, procurement, vendor and handle internal/external processes.
  5. Be accountable for service business growth in his/her territory.

Required Technical and Professional Expertise
  1. 8+ years of service management or engagement experiences. 8+ years of customer facing experiences.
  2. The ability on customer relationship management. Banking industry knowledge is a plus.
  3. Knowledge on data center management.
  4. Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies. Have the ability to lead multi-function team to achieve the delivery or business target.
  5. The ability to analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.

Preferred Technical and Professional Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-23 Expires: 2019-10-23

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Account Service Manager

Multiple Cities, Multiple

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