27 days old

Administrative Lead - Farmington, CT - 918179

Farmington, CT 06032
  • Job Code
    918179

and day-to day operations for the practice. The Administrative Lead works collaboratively with practice leadership and providers to ensure optimal operating efficiency, provider productivity and patient satisfaction.

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Primary Responsibilities:

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  • Works collaboratively with the Practice Manager in support of the business and clinical objectives of the practice
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  • Oversees front office and medical assistant staff
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  • Conducts or participates in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings
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  • Staff Training: Conducts new hire and periodic ongoing training for front office staff and works with Clinical Lead to coordinate and manage new hire and ongoing training for medical assistants
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  • Staff Time Management: Coordinates staff work schedules, and ensures accurate time recording. Manages staff PTO requests
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  • Manages day to day coverage needs, including same day reassignment of staff when there are call outs: Participates with Practice Manager in new staff selection, hiring and on-boarding, and provides input in performance management activities with Practice Manager
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  • Responsible for oversight and improvement of front office processes (registration accuracy, eligibility processing, scanning accuracy, segregation of duties and roles) in conjunction with corporate changes and/or changes.
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  • Work with Process Improvement to assess needed changes, redesign and reinforcement of staff and provider tasking functions, redesign of front office functions and roles to address growth.
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  • Understand and provide ongoing assessment of MA duties related to patient safety compliance and as needed work with Clinical lead to address required changes
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  • Oversight of critical processes: PCI compliance across locations, working with finance to improve deposit accuracy and timeliness and patient Safety measure compliance
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  • Coverage: Provides front desk coverage when necessary. Attend General Practice Managers monthly meetings in Central office as requested.
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  • Assist in the handling of patient complaints, and respond to billing questions
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors Degree in healthcare administration or a related field.
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  • 3+ years of medical office staff management or medical office management duties.
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  • Experience with patient financial and scheduling systems and electronic health records required.
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  • Solid written and oral communication skills.
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  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Administrative Lead, Farmington, CT, Connecticut

Categories

Posted: 2021-03-16 Expires: 2021-04-16

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Administrative Lead - Farmington, CT - 918179

UnitedHealth Group
Farmington, CT 06032

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