1+ months


Universal Health Services
San Antonio, TX 78205
  • Job Code

One of the nations largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the Worlds Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of Americas Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Laurel Ridge Treatment Center is seeking a dynamic and talented SHIFT TRIAGE COORDINATOR. To learn more about Laurel Ridge Treatment Center go to www.laurelridgetc.com.

POSITION PURPOSE: Supervise the triage process for Admissions and the workload assignments to ensure that phones are answered within three rings, that all callers are offered assessments or referrals appropriate to acuity, that transfers are handled according to EMTALA and facility guidelines.


  1. Receives all inquiry calls and responds to requests for information and assessments. Expert in documentation, communication, teamwork, and customer service. Advocates for internal and external customers including the client, family, physician, medical facility, behavioral healthcare facility and manage care organizations.
  2. Expert in available community resources and uses this information to improve the delivery and utilization of care to best meet the clinical and financial needs of the individual.
  3. Communicates with Admissions Coordinators, Physician Assistant, Nursing Supervisor, Administrator on Call and Physicians on call as needed to maintain safety at all times.
  4. Acts as a clinical expert and knowledge resources for Admissions Coordinators.
  5. Coordinates implementation of psychiatric inpatient and outpatient services when indicated. Completes the admission process to the level of care ordered by the Physician.
  6. Ensures that medical screens, assessments, admissions and pre-authorizations are completed.
  7. Liaisons with physicians, psychiatrist, other facilities and managed care organizations to promote optimal use of the continuum of care for each individual assessment.
  8. Gives a detailed report to the next shift of patients still in process and reports regularly to the Director of Care Management/Admissions on matters of departmental and personnel administration.

CUSTOMERS SERVED: Individuals in behavioral health crisis who present by phone or in person to the facility for assistance in managing their behavioral healthcare needs, healthcare providers in traditional medical settings, families, medical staff, behavioral health treatment team and managed care organizations.

Job Requirements


SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of psychiatric behavioral health diagnostic criteria (DSM IV), quality assessment skills, including listening and writing legibly, ability to provide customer service in a caring way, even in a high stress environment. Excellent verbal and written communication skills.

EDUCATION: Masters Degree in a mental health field plus 1 year of experience is the minimum for RTC Admissions Coordinators. For Acute Admissions Coordinators either a Masters Degree in a mental health field (along with licensure) or graduate of an accredited nursing school.

LICENSURE/CERTIFICATION: For acute admissions coordinators, a Texas license as an L.P.C, R.N. or LMSW is required.

EXPERIENCE: 2 years mental health experience.


* Position requires sedentary work.

* Occasionally lifts and carries 50 pounds.

* Hearing and vision sufficient to perform essential functions.

* Must be able to calmly handle crisis with patients.

* Regularly needs to bend, stoop.

* Position requires irregular hours and weekend hours

This opportunity provides the following:

  • *UHS is Challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan (if applicable)
  • 401k plan with company match (if applicable)
  • Generous Paid Time Off

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.


Posted: 2020-01-22 Expires: 2020-04-01

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Universal Health Services
San Antonio, TX 78205

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