16 days old
2018-07-302018-08-31

Advertising & Analytics - Senior App/Prod Support (AdCo)

Piscataway Township, NJ 08854

The Senior App/Prod Support will support applications and
production operations within the Advertising Technology Group Engineering
team, Data Enablement, supporting the new AT&T Advertising and Analytics
company.

The landscape and industry you will support functions at a unique
and aggressive pace and cycle.

Responsibilities
are inclusive to Production Application Support (PAS) functions and/or Business
Operations Assurance (BOA) functions. 
PAS responsibilities include: 
Performing Application Monitoring and Response, Application Problem
Management/Resolution, Application Change Management and Implementation,
Scheduling, Tuning and Configuration of Application and Infrastructure
Components, Project Implementation work associated with new applications or
changes to existing applications, and Service Assurance Management, Status and
Metrics.  BOA responsibilities
include:  Works as a liaison and
escalation point for clients and other IT organizations as a subject matter
expert across the business and application towers for the business processes
they represent;  Management, ownership
and/or leadership of Critical Business Services ;  Proactively utilize tools to analyze E2E
Business Transaction Flows across Application Eco- Systems with Business
Partners;  Business flow Monitoring and
Response;  Issue Life Cycle Management/Resolution;  Root cause analysis and resolution;  Partner with COE and Business on Business
Case justification; Service Assurance Management, Status and Metrics.  Both PAS and BOA are responsible for the
uptime and availability of supported applications as well as managing the
deployment of application upgrades in the pre-production and/or test or
production environment.  Application
support may include other associated software or hardware components required
for the application to work.  On call
24X7 in the event of an outage and must be knowledgeable about the specific
applications they support.  Work closely
with COE and Development organizations for any defects, upgrades, or
enhancements.  Monitor application
availability, or end to end application performance and metrics, via a standard
tool set and take proactive actions as issues arise.  Interface closely with 3rd party vendors as
needed.  Manage application availability
issues, CBS ownership, application productivity, end to end business flowthrough,
work user issues associated with customer ordering, provisioning, and service
assurance, and help to coordinate integrated problem resolution.  Solves non-routine problems by independently
applying judgment to established analysis and standard approaches for CBS
business issues and transaction flow thru issues.  Provides administration of the tools
necessary to support the CBSs:  supports,
tests and configures performance tools. 
Also support Alarm/Transaction Flow Analysis/Correlation.  Oversight of vendor/supplier functions.  Identifies areas for improvement and develops
action plans to improve CBS and application performance.  Oversight of SLAs (Service Level Agreements)
and provides input on long range planning. 
Business Partner liaison and reporting. 
Participate in the Problem Management process.




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Advertising & Analytics - Senior App/Prod Support (AdCo)

AT&T
Piscataway Township, NJ 08854

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Advertising & Analytics - Senior App/Prod Support (AdCo)

AT&T
Piscataway Township, NJ
US

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