15 days old

Agent Manager, Medicare & Retirement - Grand Junction, CO

Grand Junction, CO 81501
  • Job Code
    893633

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

 
 
This M&R Market Sales Agent Manager will manage licensed Insurance Agents who sell the UnitedHealth Group portfolio of products offered to Medicare and Medicaid beneficiaries and individuals. This Agent Manager is responsible for achieving assigned sales / membership growth targets in his / her territory / territories. Sales targets are achieved by building and managing agents within two sales channels 1) Independent Career Agents (ICAs) who are not employees of UnitedHealth Group but rather independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products and 2) External Distribution Channel (EDC) who are not employees of UnitedHealth Group but rather independent sales agents who can sell Medicare products from all carriers.
 
Primary Responsibilities:

  • Continually build and nurture the agent team
  • Partner with the Recruiting Manager to source and select candidates for agent positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets
  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems
  • Organize agent activities, leads and territories to ensure effective and efficient coordination across the territory
  • Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
  • Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results
  • Collaborate with key agents and agencies and provide them with necessary communication, training, and sales support
  • Assist with agent recruitment, helping to build strong partnerships
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
  • Coach and manage performance
  • Coach / develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets
  • Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Conduct regular one-on-one meetings to review sales results / activities and provide feedback / coaching on opportunities for improvement
  • Achieve assigned sales targets & membership growth targets through in his / her territory(ies), with a minimum of 65% of sales derived via community-based leads and referrals
  • Partner with the internal and external individuals / organizations to identify and develop relationships that influence the buying behavior of our target consumer (e.g.; providers, regulators, faith-based organizations FBO's, community-based organizations CBO's and associations)
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace
  • Facilitate engagement of all sales agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Ensure compliance: ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures
 
Demonstrated Skills:
  • Ability to consistently achieve assigned sales / growth targets 
  • Excellent communications skills both verbal and written
 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

 

 

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Posted: 2020-10-06 Expires: 2020-11-05

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Agent Manager, Medicare & Retirement - Grand Junction, CO

UnitedHealth Group
Grand Junction, CO 81501

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