5 days old

Analyst, Support Systems

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 50% - Track and Document Reported Incidents: \u003Cbr /\u003E - Maintains a good working knowledge of the applications(s) supported including purpose, capabilities, limitations and use within the business. \u003Cbr /\u003E 50% - Provide General User Support Within Workday: \u003Cbr /\u003E - Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels). \u003Cbr /\u003E - Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Manager, HR Production Support. \u003Cbr /\u003E This position has 0 direct reports.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E1 years\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Working knowledge of Microsoft Office Suite \u003Cbr /\u003E Excellent written and verbal communication skills\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003ECollaborates - Building partnerships and working collaboratively with others to meet shared objectives \u003Cbr /\u003E Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences \u003Cbr /\u003E Customer Focus - Building strong customer relationships and delivering customer-centric solutions \u003Cbr /\u003E Interpersonal Savvy - Relating openly and comfortable with diverse groups of people \u003Cbr /\u003E Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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Analyst, Support Systems

Home Depot
Atlanta, GA 30303

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