1+ months

AppD Customer Support Engineer- Japan

Cisco Systems Inc.
Minato, Japan

About Us

Ciscos AppDynamics is the Application Intelligence software. With AppDynamics, enterprises have real-time insights into application performance, user performance, and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the worlds leading organizations. We're rated as the best workplace by most of our employees in the world


Cisco AppDynamicsITAppDynamics


About the Role

We are looking for a Software Engineer to join our team. This is a unique opportunity where you will get a chance to work in a fast-growing startup and learn new technologies. As a customer support engineer, you will be responsible to provide the advanced technical support and solve the complex problems in customer environments.

Provide basic technical support via email, phone, or other media to our customers in Japanese

Answer their questions regarding product usage or features, and resolve problems reported by customers in a timely manner

Create mock applications based on Java / J2EE and try our product to understand the customer situation better.

About You

As AppDynamics provides the monitoring solution to various technology stack, we require you to have the wide and basic computer science knowledge and be an eager learner.

Hands on experience in Object Oriented software development in any type of languages

BS in Computer Science or equivalent work experience

Experience in Java programming with the exposure to J2EE frameworks like Struts, Servlets, Spring, EJB, Hibernate, Coherence (or other Caching frameworks)

Strong Linux or Windows background

Working knowledge of Application servers like Websphere, Weblogic, Tomcat, JBoss, and Jetty

Experience of JDBC and familiarity with RDBMS server (at least one of Oracle, DB2, MS SQL, MySQL, Percona, PostgreSQL)

Excellent communication skills

Language: Japanese native/Fluent, English: business level

Working experience of technical support

Highly self-motivated to challenge learning new technology.




Websphere/Weblogic/Tomcat/JBoss/JettyApplication Server

JDBCRDBMS(Oracle/DB2/MS SQL/MySQL/Percona/PostgreSQL)

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-04-20 Expires: 2022-06-19

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AppD Customer Support Engineer- Japan

Cisco Systems Inc.
Minato, Japan

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