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AppD Customer Support Engineer- Japan
About Us
Ciscos AppDynamics is the Application Intelligence software. With AppDynamics, enterprises have real-time insights into application performance, user performance, and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the worlds leading organizations. We're rated as the best workplace by most of our employees in the world
(https://www.glassdoor.com/Overview/Working-at-AppDynamics-EI_IE319551.11,22.htm)
Cisco AppDynamicsITAppDynamics
(https://www.glassdoor.com/Overview/Working-at-AppDynamics-EI_IE319551.11,22.htm)
About the Role
We are looking for a Software Engineer to join our team. This is a unique opportunity where you will get a chance to work in a fast-growing startup and learn new technologies. As a customer support engineer, you will be responsible to provide the advanced technical support and solve the complex problems in customer environments.
Provide basic technical support via email, phone, or other media to our customers in Japanese
Answer their questions regarding product usage or features, and resolve problems reported by customers in a timely manner
Create mock applications based on Java / J2EE and try our product to understand the customer situation better.
About You
As AppDynamics provides the monitoring solution to various technology stack, we require you to have the wide and basic computer science knowledge and be an eager learner.
Hands on experience in Object Oriented software development in any type of languages
BS in Computer Science or equivalent work experience
Experience in Java programming with the exposure to J2EE frameworks like Struts, Servlets, Spring, EJB, Hibernate, Coherence (or other Caching frameworks)
Strong Linux or Windows background
Working knowledge of Application servers like Websphere, Weblogic, Tomcat, JBoss, and Jetty
Experience of JDBC and familiarity with RDBMS server (at least one of Oracle, DB2, MS SQL, MySQL, Percona, PostgreSQL)
Excellent communication skills
Language: Japanese native/Fluent, English: business level
Working experience of technical support
Highly self-motivated to challenge learning new technology.
AppDynamics
JavaStruts/Servlets/Spring/EJB/HIbernate/CoherenceJ2EE
LinuxWindows
Websphere/Weblogic/Tomcat/JBoss/JettyApplication Server
JDBCRDBMS(Oracle/DB2/MS SQL/MySQL/Percona/PostgreSQL)
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
