1+ months

AppD Senior Director of Education

Cisco Systems Inc.
San Francisco, CA 94102

The Education team, an integral part of AppDynamics Customer Experience, is responsible for empowering our customers by ensuring they have the education tools needed to fully realize the value of investment in our technology. 


About the role:

We seek a Senior Director of Education who will lead the customer education business within AppDynamics Customer Experience. You will be responsible for the education business, including defining the education offering and roadmap, overseeing their execution and evangelizing the mission of education internally and externally.


You will:

      Lead the global Customer Education organization, including Content, Delivery, Platform, and Certifications.

      Set and drive strategy for the education program to ensure it enables our customers. Define, track and report KPIs for the business.

      Ensure the content, program, and certifications roadmaps align with overall company and Education strategy and fit our customers needs.

      Engage with customers, as well as partner with Sales and the larger Customer Experience organization to define and refine offerings, including subscriptions, that result in high levels of product adoption and satisfaction.

      Manage the P&L, partnering with company and services sales orgs to drive the education business.



About you:

      You are passionate about education, and the idea of creating an extraordinary education experience for a growing software company excites you.

      You are thoughtful, strategic, and deliberate.

      You are eager to join a growing organization where you will champion your ideas while accepting input from many other people and departments.

      Experience leading an education organization, for a SaaS company, ideally for a complex, highly technical product.

      Progressive responsibility within Education businesses, and a deep understanding of the integral functions and programs including both self-paced and instructor-led content development, customer course delivery, LMS management, and certifications.

      Record of successfully working with diverse internal partners in a matrix organization to achieve department goals and cross-functional goals.

      Excellent written and verbal communication skills with the ability and desire to clearly articulate the importance of Education within the context of customer experience and customer success.

      Industry experience within Systems Management, Technical Software, Application Performance Monitoring (APM), or Application Intelligence a plus. 


Posted: 2021-03-05 Expires: 2021-05-05

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AppD Senior Director of Education

Cisco Systems Inc.
San Francisco, CA 94102

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