1+ months

AppD UX Writer

Cisco Systems Inc.
San Francisco, CA 94102

This is an exciting time to join the design team at AppDynamics. We're transforming our platform and our product experience to help our customers monitor and troubleshoot increasingly complex technical environments. As part of Cisco, were shaping the future of how people understand, interpret and act upon their software and hardware eco-systems. Hiring the right design talent is critical to helping us achieve this vision.

 

AppDynamics is committed to building diverse teams that embrace difference. We strive to create a conscious culture where everyone can thrive. We understand that transforming design and technology requires openness to a diversity of backgrounds and qualifications. If you are interested in this role, we strongly encourage you to apply!

 

About You

You have a big-picture mindset with consideration not just of copy but the entire user experience. You have excellent writing and editing skills adapted for various digital mediums. Youre open to receiving and sharing feedback in a collaborative, inquisitive, compassionate way and can articulate the reasoning behind copy choices. You can demonstrate experience producing user-focused product writing through work in tech, or digital agencies. You have a knack for making text short and friendly without sacrificing grammar and quality (but also understand when clarity trumps technical writing details). Youre the kind of person who brings positive energy and enthusiasm to the work, team, product, and company.

 

About The Role

Your words will contribute directly to our users success. Youll be joining a small but growing team of resident wordsmiths and will work closely with Designers, Researchers, Documentation and Design Tech. Youll help shape product experiences by crafting copy that helps users complete the task at hand. Youll diligently align with the Documentation and Marketing teams to maintain a consistent voice across the product and digital experiences. In addition to tackling copy for the core product experience, youll help drive cohesive product narratives across all our digital touch-points. Youll have the opportunity to be autonomous; while some coordination with other offices may be needed, most day-to-day work will happen with your Design, User Research, Product, and Engineering colleagues based in our headquarters in San Francisco.

 

As a UX Writer, you will: 

  • Regularly use craft, empathy, logic, and data to inform writing choices

  • Partner with the Product and Engineering teams to conceptualize, test, iterate, and deliver user-centered experiences

  • Focus specifically on writing clear, user-centric in-product copy with occasional review of internal documentation and customer emails.

  • Partner closely with Product Designers, Product Managers, Researchers, Documentation, and Engineers to understand user and product needs to design a delightful end to end user experience.  

  • Help develop and maintain scalable UX copy guidelines, standards, and best practices for product-wide adoption. This will include creating and advocating for a clear and approachable language style that best communicates our mission externally and guides internal conversations. 

  • Contribute a content strategy perspective throughout the product development process to improve the overall experience and ensure consistency across platforms

  • Manage multiple projects from discovery to delivery.

 

Experience that will help you succeed in this role:

  • 25  years experience writing instructional text, labels, errors, onboarding flows, and other microcopy for a website or app

  • Writing for enterprise, SaaS, B2B software

  • Working as part of a cross-functional product team 

  • Learning a new technical problem space

  • Ability to prioritize work in a fast-paced environment

  • Proven ability to collaborate successfully with cross-functional partners

  • Bonus: Experience using Abstract and Sketch (or excitement to learn)

  • Bonus: Experience contributing to UX writing style guide 

 

Required: A portfolio of UX-focused writing samples and style guidelines for web and mobile applications


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Posted: 2021-02-03 Expires: 2021-05-02

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AppD UX Writer

Cisco Systems Inc.
San Francisco, CA 94102

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