1+ months

AppDynamics - Project & Resource Manager

Cisco Systems Inc.
Eschborn, Hessen 65760

Project & Resource Manager in Customer Experience Team (CER/SEER) 


About Us

AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our leading AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, youll finally align IT, DevOps and the business around the information that helps you protect your bottom line and deliver incredible customer experience!


About the Role

Join a team of record breakers! Advance your career more than youve ever done before by helping customers transform themselves into digital-first companies.

As a Customer Experience (CX) Project & Resource Manager, you will perform the lead customer-facing role in running multiple AppDynamics implementations simultaneously; fully responsible for the successful delivery of AppDynamics services for our Customers. Including the responsibility for providing resource allocation on billable as well as internal projects to ensure efficient utilisation and maximisation of revenue. Articulate the AppDynamics Global Services approach and benefits of the AppDynamics solution to Customers. Strive to make a strong and favorable first impression with every Customer and delight them with magnificent execution. Guide the Customer as well as all the project team members to a successful business outcome by owning the client relationship and setting and maintaining Customer expectations throughout the project. Take full ownership to lead and drive all engagements successfully towards the value goals agreed with the Customer in a Joint Success Plan.


The primary responsibilities of the role are to:

  • Build and maintain high-quality project artefacts, including project schedules, resource plans, weekly status reports, and other key project documentation.
  • During delivery ensure good collaboration is established and maintained between the Customer Team, Account Team, CX team, and the PMs.
  • Keep regional AppDynamics Management team informed of critical elements of your engagements, e.g. customer expectations, project progress, risks, and issue status.
  • Embrace and learn all AppDynamics PMO processes and standards and apply as appropriate.
  • Accurately forecast delivered revenue.
  • Coordinate AppDynamics project resources driving performance and utilisation by negotiating project schedules, sharing plans and using other creative staffing techniques
  • Work with Senior Resource Manager to understand near-term and strategic resourcing demands
  • Supporting and adhering to the AppDynamics approved resourcing processes
  • Maintaining an accurate list in PSA (Professional Services Automation) system of all available staff; working closely with Resource Management Organisation (RMO) to ensure data are up-to-date
  • Ensuring all contractor POs and Work Orders are in place, including renewals, before project work commences
  • Build winning stories around successful resource fulfilment requests to demonstrate value and influence future staffing decisions
  • Contribute to continuous PMO process improvements by promoting and highlighting successful experiences.
  • Learn and understand the core aspects of AppDynamics' technology.

Success Behaviours (What does success look like?)

  • Understands and can articulate how the AppD software solutions align with the customer's needs and value goals.
  • Adopts a consultative and prescriptive approach that encourages trust and confidence.
  • Continuously improves own skills and actively seeks new learning and development opportunities;
  • Works with regional PMO Team Leader to plan for and complete meaningful personal development activities
  • Fulfills all AppD/Cisco ethics and compliance, security, and leadership training requirements.

Required Experience

  • At least 5 years experience in Professional Services PMO Resource Management, with 3+years delivering software deployments (or similar), SaaS environments preferred.
  • Direct experience leading all phases of the software implementation project lifecycle.
  • Experience running multiple projects simultaneously with cross-team dependencies.
  • Proven experience of working on projects in complex technical environments.
  • International experience preferred.

Required Skills

  • Confident and articulate presenter to senior-level Customer personnel
  • Able to take a consultative approach and make sure scope and project boundaries are maintained.
  • Problem solver who seeks optimum solutions for the Customer and AppDynamics.
  • Validated understanding of different software deployment methodologies (Waterfall, Agile, etc.).

Certifications

  • Bachelor's degree (Computer Science preferred) or equivalent
  • PMP, PRINCE 2 Practitioner or another agile practitioner certification (required)
  • ITIL Foundation (preferred)
  • MS Project (or similar tool) and Office apps- advanced level skill

Employee Benefits

We know that the award-winning culture at Cisco AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed and raring to go each morning, like:

  • Competitive compensation for your work.
  • Generous employee time-off policy.
  • Support for your community volunteer activities by giving you additional paid time-off each year
  • Private healthcare program with access to many high-quality health services and comprehensive preventive check-up once a year, which can be simply ordered by the phone or online.
  • Pension insurance contribution and additional life insurance that can provide financial help in the shape of a lump sum payment for your dependents in the event something really bad happened to you.
  • Opportunity to broaden your knowledge and skills by attending training and internal/external conferences.
  • Fun team-building outings and events.

Other Benefits include:

  • Baby Gift Program
  • Maternity & Paternity Support
  • Employee and Family Assistance
  • Expert Medical Opinion
  • Travel Related Benefits (including International SOS; 24/7 Emergency Wallet Card & Medical Benefits Abroad)
  • Participation in Cisco Employee Stock Purchase Program

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


Categories

Posted: 2019-12-09 Expires: 2020-02-07

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AppDynamics - Project & Resource Manager

Cisco Systems Inc.
Eschborn, Hessen 65760

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