1+ months

AppDynamics Training Content Developer

Cisco Systems Inc.
San Francisco, CA 94102

About the Role


We are looking for an experienced Content Developer to join the AppDynamics Education team. AppDynamics Education is responsible for developing technical courses for our APM software and delivering them via traditional instructor-led classroom, virtual classroom, and e-learning modalities. The primary responsibility of the Content Developer role is to build innovative learning solutions for our highly technical audiences.

The successful candidate will be a dynamic self-directed individual who can develop effective training courses at lightning speed. The candidate will be able to collaborate directly with technical departments including Engineering, QA, Support, Documentation, and Product Management.


Responsibilities

  • Design, develop, and update ILT and e-learning courseware for AppDynamics products to align with the business needs of AppDynamics customers, internal clients, and partners
  • Collaborate with SMEs, instructors, and other content developers to plan, refine, and execute your course development projects
  • Contribute to the strategic planning effort to innovate the courseware development process
  • Set a high standard for course quality and timeliness for delivery

Required Skills and Experience

  • Bachelor's degree in communication, education, related field, or a relevant technical field
  • 3+ years developing curriculum for technical or software training courses including instructor-led materials, self-paced e-learning modules, and job aids
  • Proven ability to write and edit content for the purpose of knowledge transfer and skill development; this includes collaborating with subject matter experts, instructors, and other stakeholders to explain technical concepts in simple terms
  • Excellent grammar, punctuation, and formatting skills
  • Demonstrated ability to apply adult learning principles to curriculum design and the development process
  • Ability to use multiple learning methods and to match the appropriate methods with the subject matter and audience
  • Experience with e-learning software such as Captivate, Camtasia, or similar (Captivate is a plus)
  • Experience using virtual instructor-led training tools such as WebEx or GoToTraining
  • Experience working with a content management system, knowledge base, and/or online reference for learning and performance support
  • Thrive in an agile work environment that requires flexibility and self-direction
  • Excellent organization, time management, and attention to detail
  • Proven ability to meet deadlines and prioritize multiple projects and deliverables

Nice to Haves

  • Experience working with Java, .Net, PHP, Python, Node.js, or C++ applications
  • Basic comfort level working with command line tools
  • Experience developing applications and/or working as server admin, database admin, or similar roles
  • Experience with learning management systems (LMS)
  • Working with a structured content management system (CMS)
  • Familiarity with SCORM, xAPI, online learning, learning technology, and/or web design or development skills
  • Experience delivering software or technical training (as an instructor)
  • Experience supporting technical customer service organizations
  • Knowledge of the Application Performance Monitoring space


Perks


We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage
  • 401k match (4.5%)
  • Wellness perks (hobbies, education, store discounts, personal finance)
  • Four weeks paid time off (PTO), five days volunteer time off (VTO), 14 holidays (including one birthday PTO and one floating holiday)
  • A required company shut down between Christmas and New Years
  • Weekly catered breakfast and lunch, and all the snacks, fruits and drinks
  • State of the art office in downtown San Francisco, centrally located near BART, Caltrain, Muni, the ferry, and a bike-share station.
  • Free shuttle service and pre-tax commuter benefits

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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    Posted: 2021-02-05 Expires: 2021-05-14

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    AppDynamics Training Content Developer

    Cisco Systems Inc.
    San Francisco, CA 94102

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