1+ months

APPLIANCE INSTALLER - HOME DEPOT DESIGN CENTER

Gaithersburg, MD 20877
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E The Appliance Installer I is responsible for installing appliances for Home Depot Design Center (HDDC) customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E 70% Customer Service\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E -Ensures timely completion of all jobs and installations\u0026nbsp;\u003Cbr /\u003E -Listens to and resolves install complaints in the field and escalates issues if beyond their skill set\u0026nbsp;\u003Cbr /\u003E -Delivers appliances and plumbing products to customer s home or other specified location\u0026nbsp;\u003Cbr /\u003E -Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping\u0026nbsp;\u003Cbr /\u003E -Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs\u0026nbsp;\u003Cbr /\u003E -Follows-up on customer concerns\u0026nbsp;\u003Cbr /\u003E -Ensures customer needs are met\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E 30% Appliance Installation\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E -Works with team members to install appliances\u0026nbsp;\u003Cbr /\u003E -Ensures compliance and proper adherence to job process and installation standards\u0026nbsp;\u003Cbr /\u003E -Diagnoses installation issues, seeking additional support as needed\u0026nbsp;\u003Cbr /\u003E -Cleans and maintains the interior of vehicle\u0026nbsp;\u003Cbr /\u003E -Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process\u0026nbsp;\u003Cbr /\u003E -Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E -Reports to the Appliance Installation Manager\u0026nbsp;\u003Cbr /\u003E -This position has no direct reports\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Environment:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel more than 50% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Additional Environmental Job Requirements:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E -Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise\u0026nbsp;\u003Cbr /\u003E -Moving around the facilities\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E -Must be legally permitted to work in the United States\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Education Required:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E -Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer\u0026nbsp;\u003Cbr /\u003E -Ability to work in a fast paced environment\u0026nbsp;\u003Cbr /\u003E -Ability to work independently\u0026nbsp;\u003Cbr /\u003E -Strong verbal and written communication skills\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E Action Oriented\u0026nbsp;\u003Cbr /\u003E -Drives Results\u0026nbsp;\u003Cbr /\u003E -Communicates Effectively\u0026nbsp;\u003Cbr /\u003E -Collaborates\u0026nbsp;\u003Cbr /\u003E -Customer Focus\u003C/div\u003E

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Posted: 2020-05-21 Expires: 2020-09-06

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APPLIANCE INSTALLER - HOME DEPOT DESIGN CENTER

Home Depot
Gaithersburg, MD 20877

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