6 days old

Application Production Support

Hyderabad, TS 500001
Job Summary:

Were looking for an energetic self-starter and quick learner Tier1 Monitoring and Alerting Specialist with attention to detail and constant focus to meet our application availability and mean time to restore goals. This This specialist will work on mission critical, highly available sales applications. Our goal is to expand on the functions of our Production support Operation team with resources with familiarity with application, does quick troubleshooting using log analysis, dashboards and monitoring tools and communicates effectively about issues and outages to get the right attention to meet the application mean time to restore goals.

Roles and Responsibilities:

24 x 7 Production support and first level trouble shooting of incidents

24 x 7 first level outage response

24 x 7 Application performance monitoring, troubleshooting and corrective actions

Support incident management and problem management

Primary / Mandatory skills:

Overall experience: 3+ years experience performing Production Support for Mission Critical, high performance applications (Telecom and eCommerce experience preferred)

Experience using Docker, Kubernetes and Cloud environments, Unix, Networking and troubleshooting knowledge: 2 - Novice (limited experience)

Experience in Customer Experience Analytics tool like Quantum Metric or TeaLeaf: 2 - Novice (limited experience)

Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL.: 2 - Novice (limited experience)

Excellent written and verbal English communication skills to work in a Global team

Secondary / Desired skills:

Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: 2 - Novice (limited experience)

Production support troubleshooting experience: 2 - Novice (limited experience)

Experience mentoring & training others

Experience with Site Reliability Engineering preferred 2 - Novice (limited experience)

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2022-05-11 Expires: 2022-06-10

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Application Production Support

Hyderabad, TS 500001

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