28 days old

Application Service Desk Analyst

Budapest, Budapest 1061
  • Job Code

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.If solving problems and helping others succeed excites you, lets talk!

Your Role and Responsibilities

As an Application Service Desk Analyst You will be expected to serve as first point of contact for the European employees of CEMEX and the worldwide users of IBM Cloud Video (USTREAM). You will receive Application-related requests (via phone, mail and chat), the majority of which you will solve yourself, escalating certain cases to second and third level solver teams via the ticketing system. The main supported application is SAP. You will do all of this in Polish and English.

Extensive SAP/video streaming knowledge is not compulsory, they are part of the new hire training program.

Although a Service Desk, the issues that you will be dealing with will be more challenging & high-priority than at an average IT Service Desk. The trainings will enable to you to solve more problems & dispatch less & you will be involved in the management of requests that may directly affect the core production of a company.

Opening hours for the Polish client are Monday-Friday 7:00-18:00, covered within the frames of normal 8 hours shifts starting at 7:00, 8:00 & 9:00 with one hour lunch break. Support may be required on Hungarian national holidays.


  • Attractive compensation package with competitive base salary and benefits
  • High-quality trainings and opportunities to acquire official professional certificates
  • Long-term career development opportunities within IBM, including over 170 countries
  • Nice work environment in Budapest, Infopark
  • Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

Required Technical and Professional Expertise
English - post-intermediate to native, both spoken & written
Polish - post-intermediate to native, both spoken & written

Preferred Technical and Professional Expertise
Previous Customer Support experience (preferably at a Service Desk via phone)
Some experience / interest in SAP
Some experience / interest in SQL

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-11 Expires: 2019-12-11

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Application Service Desk Analyst

Budapest, Budapest 1061

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast