22 days old

Application Support Specialist with German & English

София, SOFIA 1000
  • Job Code
    252938BR

Introduction
At Global Technology Services (GTS), we help our clients envision the future by offering end-
to-end IT and technology support services, supported by an unmatched global delivery network.
It's this unique blend of bold new ideas and client-first thinking.
If you can restlessly reinvent
yourself and solve problems in new ways, work on both technology and business projects, and
ask, "What else is possible?" GTS is
the place for you!


Your Role and Responsibilities

IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.

Were looking for Application System Support Specialist with English and German who are eager to learn and have client-first mindset to join fast-growing multi-vendor support team. In this role you will be delivering world-class customer experience and will be working on flexible working hours with shift rotation.

As an Application System Support Specialist with English and German you will be responsible for:

  • Providing technical support in English and German
  • Identifying clients problems and propose solutions
  • Focusing on customer expectations and satisfaction
  • Collaborating with other team members to provide high-quality support

If you have:

  • Fluent oral and written language skills in English and German
  • Excellent customer and communication skills
  • Willingness to develop in a technical role
  • Good computer skills (Windows OS, Outlook, MS Office, etc.)
  • Analytical troubleshooting skills will be an advantage

Our offer:

  • Additional health coverage
  • Special offers and discounts
  • Sport cards
  • Competitive remuneration package
  • Employee Assistance Program
  • Flexible working hours


IBMs Client Innovation Center is an excellent opportunity to boost your career and the position Application System Support Specialist with English and German as an entry level role provides an excellent opportunity to build the knowledge and experience supporting your career aspirations.




Required Technical and Professional Expertise
Required core skills:
  • Excellent Soft skills to build customer rapport for an effectively controlled interaction
  • At least 6 months of experience in customer support role
  • Excellent command of spoken and written English (B2-C2 level)
  • Excellent command of spoken and written German (B2-C2 level)
  • Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers
  • Demonstrates strong ownership of the issue and works well with other organizations taking accountability
  • Ability to work with guidelines rather than step by step instructions
  • An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly
  • Basic Knowledge of Software/App support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes



Preferred Technical and Professional Expertise
  • Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall, etc.
  • Experience in technical customer support role will be considered as advantage
  • Good planning and organization skills
  • Any Networking background as well as certification is a plus



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere
with incredible and diverse career and development opportunities where you can truly discover
your passion? Are you looking for a culture of openness, collaboration and trust where
everyone has a voice? What about all of these? If so, then IBM could be your next career
challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work eve


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive
thinking, progressive leadership, progressive policy and progressive action. IBMers believe that
the application of intelligence, reason and science can improve business, society and the human
condition. Restlessly reinventing since 1911, we are the largest technology and consulting
employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-09-22 Expires: 2019-10-22

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Application Support Specialist with German & English

IBM
София, SOFIA 1000

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