15 days old

Applications Engineer, Apps Team - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.


What well do together


As an Application Engineer on the Apps Team, youll work within a team of professionals with a shared goal to democratize security. We strive to make security simple to understand and easy to use with our on-premises integrations.


You will be a subject matter expert on administering directory services such as Active Directory or OpenLDAP on Windows and Unix based systems. You will work with VPNs, identity providers and virtualization software. You will have a solid understanding of common protocols such as LDAP and RADIUS. You will grow the breadth and depth of your knowledge to support automating environments to build, test, and troubleshoot our products for software engineers.  

 

You will focus on setting up on-premises and cloud services in order to verify our software works across a wide variety of customer applications and software versions in complex Windows and Unix environments. As the go-to person for working with internal and external customers, you will replicate enterprise environments to reproduce issues our customers are seeing. Then youll identify root configuration causes or enable software engineers to have an environment which reproduces issues in which to identify potential code fixes.

If this role sounds exciting to you, we encourage you to apply even if you dont meet 100% of the description or skills listed below.

What youll do

  • Youll be the support face of our development team.

  • Youll use your application layer skills to provide subject matter expertise to our team.

  • Youll ensure that issues are received, recorded, and solved or escalated in a rapid, efficient manner.

  • Youll identify and implement effective persistent fixes to reduce overall intake of support requests.

  • Youll identify support trends and work to resolve those trends by providing automation, training or documentation when necessary. 

  • Act as a primary support contact to answer technical inquiries then verify, troubleshoot, and resolve technical problems.

  • Contribute to customer-facing and internal documentation used for self-support.

  • Build and support environments for testing applications across a range of products and software versions.

  • Improve our application stability and scalability.

 

Skills you have

  • 2+ years experience in a customer-facing support role

  • 2+ years professional systems administration experience in an enterprise using Microsoft Technologies (Active Directory, Windows, etc.)

  • Professional administration experience with VPNs or firewalls

  • Professional experience with virtualization platforms (AWS, VMWare etc.)

  • Fundamental and methodical problem solver

  • Strong network troubleshooting background (PCAP analysis etc.)

  • Understanding of Web Technology principles (DNS, HTTP(s), etc.)

  • Cross-platform OS knowledge (Windows, Unix)

  • Follows through, taking the initiative to own issues until resolution

  • Unquenchable thirst for constant learning

  • Documents and shares knowledge to improve team performance and customer self-service

  • Welcomes and adapts to change in a customer focused workplace 

 

Reasons why you should apply

  • You thrive having the autonomy to operate in a meaningful problem space solving real problems for real people.

  • You work best within an empathetic team passionate about a common goal.

  • You are happy when your end-users are happy and frustrated when they are frustrated.

  • You are passionate about service and creating long-term customer relationships

  • You have impeccable communication - both verbal and written

  • You love solving difficult problems

  • You are proactive, energetic, concise, patient, and customer-centric

 

This job may not be for you if

  • You lack a real passion for automation with high-quality secure code and scripts backed by an equally mature approach to testing.

  • You stress under the ambiguity of a problem and default to others to provide you with the answers.

  • Your first instinct is to point out why something cant be done rather than focusing on what the customer problem is and possible solutions.

  • You tire at the thought of a steady, deliberate pace in both a product and company.

  • If you prefer to work on your own (we are a team that pushes each other and learns together).

Does this sound like it was written for you? Excellent! Please apply and lets explore this together.  

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

Finally and most importantly, we are a proud Equal Opportunity Employer.

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Posted: 2020-11-16 Expires: 2020-12-16

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Applications Engineer, Apps Team - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104

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