1+ months

Area Manager of Clinical Operations, Virginia Area - 914796

Staunton, VA 24401
  • Job Code
    914796

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients expectations.. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, were working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your lifes best work.SM

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Will collaborate in the overall responsibility for the clinical functions of the centers to ensure maximum utilization of resources and the efficient and quality delivery of services.

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Primary Responsibilities:

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  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
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  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
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  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
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  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
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  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
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  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
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  • Adherence to standards of business conduct and compliance.
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  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
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  • Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
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  • Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
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  • Creates a work environment in which people are able to perform to the best of their abilities.
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  • Collaborates and supports operational teams by identifying matters related to patient care and clinical practice, developing innovative strategies to promote process improvement, and supporting the implementation of process change.
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  • Ensures excellence in clinical functions by assisting with the reinforcement of best-in-class clinical policies and procedures with emphasis on driving consistence and patient satisfaction. Optimizes clinical functions by reviewing quality metrics and reports to identify trends in the region.
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  • Champions staff development in conjunction with the Learning and Organizational Effectiveness Team to enhance clinical expertise resulting in the demonstration of optimal patient outcomes.
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  • Optimizes partnerships with Area Managers of Operations and Regional Vice President of Operations to drive clinical process improvement and improve the quality of patient care through evidence-based practice and standardization.
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  • Participates in the interview process for all clinical staff, as well as Center Managers.
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  • Develops and retains relationships with State Boards. Aligns center practices to clinical best practices.
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  • Maintains, monitors & evaluates employee state and federal license, UDS, and BAT certificates. Assists Center Managers with clinical training, orientation, etc.
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Working Relationships:

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  • Will interact with all employees of the Operations department on a regular basis as well as other cross-functional team-members at the Administrative Offices. Will also interact with members of the Senior and Executive Leadership teams.
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Working Conditions:

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  • Center and Non-Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).
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Qualifications:

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  • Active RN licensure
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  • 5-6 years of clinical experience and 2-3 years of management experience.
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  • Multi-site experience strongly preferred.
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  • Working knowledge of all state and federal guidelines. OSHA and HIPAA compliance.
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  • Ability to maintain clinical training and staff development programs in conjunction with the Clinical Operations and Training team.
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  • Communicates to the appropriate area leadership representatives any situation that might require their leadership attention in a timely manner.
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  • Assists clinical leadership in monitoring quality control and quality assessment.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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  • You will be asked to perform this role in an office setting or other company location.
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2019 OptumCare. All rights reserved.

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OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCares support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

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Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Area Manager, Clinical Opetations, Staunton, VA

Categories

Posted: 2021-02-15 Expires: 2021-05-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Area Manager of Clinical Operations, Virginia Area - 914796

UnitedHealth Group
Staunton, VA 24401

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