1+ months

Assistant Installation Manager

South Plainfield, NJ 07080
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE:\u003C/strong\u003E\u003Cbr /\u003E The Assistant Installation Manager (AIM) supports the the Branch Installation Manager in the efficient movement of Home Depot Installation Services (HDIS) projects through the installation process. The AIM oversees and manages the installation process for assigned jobs from beginning to completion of the in-home-sale to the satisfaction of the customer. The AIM is responsible for job start badge compliance, conducting job audits and job site inspections, and driving store connectivity and customer service. Additionally, the AIM is responsible for supporting the Branch Installation Manager in meeting and exceeding performance standards and financial metrics as it relates to the efficient completion of jobs, timely installation of jobs in the pipeline and voice of the customer surveys.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 35% - Responsible for owning the customer experience, setting the standard for service excellence, and resolving escalated customer issues. \u003Cbr /\u003E 25% - Responsible for meeting/exceeding performance standards related to: timely measure and installation, concessions, open services, and voice of the customer \u003Cbr /\u003E 20% - Manage the efficient movement of all jobs sold through the installation process in partnership with the Sales and Administration teams. \u003Cbr /\u003E 20% - Responsible for job start badge compliance, conducting job audits and job site inspections. Ensures site and warehouse safety standards and compliance.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE:\u003C/strong\u003E\u003Cbr /\u003E This position reports to Branch Installation Manager\u003Cbr /\u003E This position has 3\u002B direct reports \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS:\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E \u003Cspan\u003EUsually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003C/span\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time. \u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E1 year\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E \u003Cspan\u003ERequires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\u003C/span\u003E\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u0026nbsp;\u003C/strong\u003ELeverages Partnerships/Strong Customer Service Skills\u003C/div\u003E

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Posted: 2020-10-20 Expires: 2020-12-12

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Assistant Installation Manager

Home Depot
South Plainfield, NJ 07080

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