1+ months

Assistant Store Manager, Installation Services - Design Center

Rockville, MD 20850
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003EThe Assistant Store Manager (ASM) Installation Services is responsible for ensuring that Home Depot Design Center remodel projects run on time, on budget and meet our high customer standards. This role must have an in-depth understanding of construction procedures and project management principles.\u0026nbsp; Their primary responsibilities include oversight of a field team of operations and installation management specialist who oversee small to large size remodel and installation jobs.\u0026nbsp; This job requires maintaining relationships with a network of service providers and oversight of projects.\u0026nbsp; This can include ensuring projects are appropriately scoped and bids are reviewed for accuracy, including ensuring local codes and permits are in compliance, ensuring schedules stay on track, and evaluating service provider work to ensure company standards are met.\u0026nbsp;\u0026nbsp; This role must have a strong focus on customer service and an understanding of how to quickly resolve customer issues.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003EThe ASM will also be responsible for their direct reports regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMajor Tasks and Key Responsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E30% Team Management and Training\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOversees a team of Installation Management Specialists managing kitchen, bath, and other design remodels\u003C/li\u003E\u003Cli\u003ETrains Installation Management Specialists on construction and best-in-class project management techniques, including how to deal with unforeseen changes\u003C/li\u003E\u003Cli\u003EWorks closely with Installation Management Specialist to conduct weekly portfolio reviews and ensure projects are being carefully managed and are staying on time\u003C/li\u003E\u003Cli\u003EWorks with additional team members including designers, techs, specialists, customer service agents to understand total remodel process to ensure successful execution of projects\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E30% Project Management\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EWorks with service providers to understand their processes and how Installation Management Specialists can work with them to provide highest levels of customer service\u003C/li\u003E\u003Cli\u003EWorks in the field, in and around various properties to ensure successful management of remodel jobs\u003C/li\u003E\u003Cli\u003ECoordinates service provider work scopes and scheduling for select jobs\u003C/li\u003E\u003Cli\u003EManages large scale projects as necessary\u003C/li\u003E\u003Cli\u003EConducts walk through inspections to create punch list items to be completed and ensure quality control\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E30% Customer Service and Sales\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EReviews labor bids to ensure accurate scope and provides feedback and negotiates as necessary\u003C/li\u003E\u003Cli\u003EMeets with designers and customers to understand scope of projects and explain detailed labor bids\u003C/li\u003E\u003Cli\u003EResolves customer complaints, follows up with customers, and works with service providers to ensure customer satisfaction\u003C/li\u003E\u003Cli\u003EUnderstands local network of contractors; Meets with service providers to understand industry and capabilities as well as competitor offerings\u003C/li\u003E\u003Cli\u003EProvides accurate, swift resolution of escalated customer issues\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E10% Self Development\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EProactively seeks knowledge on all HDDC products, services and trends\u003C/li\u003E\u003Cli\u003ERoutinely develops skills in related areas of expertise, including maintaining all necessary certifications\u003C/li\u003E\u003Cli\u003EMaintains understanding of local market including coding and permitting process\u003C/li\u003E\u003Cli\u003EStays abreast of daily, weekly, monthly sales reports\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ENature and Scope\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EReports to HDDC Store Manager\u003C/p\u003E\u003Cp\u003EThis position has 10-15 direct reports\u003C/p\u003E\u003Cp\u003ETravel between locations required\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPhysical Job Requirements\u003Cbr /\u003E \u003C/strong\u003ERequires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\u003C/p\u003E\u003Cp\u003EPhysical demands may be required similar to that of a light construction position.\u0026nbsp; Ability to lift up to 50lbs occasionally. Position may require prolonged standing. Requires the ability to climb ladders and stairs, and be able to kneel, crouch and bend.\u0026nbsp; Must be able to operate a company vehicle in order to make site visits.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EWorking Conditions\u003Cbr /\u003E \u003C/strong\u003EUsually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as: dust, fumes or odors.\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe job will include being in an indoor environment as well as in customer homes and job sites.\u0026nbsp; Exposure to dust and other remodel conditions may occur.\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Requirements\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be 18 years or older\u003C/p\u003E\u003Cp\u003EMust be legally permitted to work in the United States\u003C/p\u003E\u003Cp\u003EKnowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED\u003C/p\u003E\u003Cp\u003EAbility to work a flexible, minimum 55-hour weekly schedule\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EYears of relevant work experience\u003Cbr /\u003E \u003C/strong\u003E5\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Preferred\u0026nbsp; Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E8\u002B years of residential construction experience including project management experience\u003C/p\u003E\u003Cp\u003E5\u002B years of supervisory experience\u003C/p\u003E\u003Cp\u003EUnderstanding of design and construction process, including electrical, plumbing, mechanical, basic concrete, and finishes\u003C/p\u003E\u003Cp\u003EUnderstanding of renovation project bid process\u003C/p\u003E\u003Cp\u003EAbility to use project management applications and office software\u003C/p\u003E\u003Cp\u003EAbility to work in a fast-paced environment\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ECompetencies\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ECollaborates\u003C/p\u003E\u003Cp\u003ECommunicates Effectively\u003C/p\u003E\u003Cp\u003ECustomer Focus\u003C/p\u003E\u003Cp\u003EDecision Quality\u003C/p\u003E\u003Cp\u003EDevelops Talent\u003C/p\u003E\u003Cp\u003EDrives Results\u003C/p\u003E\u003Cp\u003EEnsures Accountability\u003C/p\u003E\u003Cp\u003EManages Conflict\u003Cstrong\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EPlans \u0026 Aligns\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E


Posted: 2020-11-03 Expires: 2020-12-24

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Assistant Store Manager, Installation Services - Design Center

Home Depot
Rockville, MD 20850

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