3 hours

Associate Director, HouseCalls Innovation - Minneapolis, MN or Baltimore, MD

UnitedHealth Group
Minneapolis, MN
  • Job Code
775661 Associate Director HouseCalls Innovation Minneapolis MN or Baltimore MD

Associate Director, HouseCalls Innovation - Minneapolis, MN or Baltimore, MD (775661)

Position Description

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


Primary Responsibilities:

  • Support the building of the operating model to support significant growth for external HouseCalls by 2021

  • Support the development and execution of key strategies to add new capabilities to our existing operating model

  • Support the overall employee engagement of the Operations Innovation team

  • Partner directly with the Product Development team to build new operational capabilities

  • Partner with functional partners within Operations to evolve capabilities and operating processes

  • Provide leverage to functional partners by representing their business requirements to key partners such as IT and Product Development

  • Support pilot and proof of concept development and execution

  • Help create measurement models to evaluate pilots and proof of concepts

  • Contribute Operations support for HouseCalls Net Promoter Score (NPS) workstreams

  • HouseCalls - Drive HouseCalls NPS goals

  • HouseCalls - Build Capabilities and Team to enable External Growth

  • HouseCalls - Grow HouseCalls into External Markets


Required Qualifications:

  • Undergraduate degree  

  • 5+ years of Product Development and/or Operations experience 

  • 2+ years of experience supporting pilot and proof of concept development and execution

  • 2+ years of Process Improvement experience with abilities to drive strategy and execution  

  • Strong program/project management skills and experience

  • Intermediate proficiency within MS Office Suite 

  • Ability and willingness to travel up to 25%

Preferred Qualifications:

  • MBA

  • Experience with Medicare Advantage plans and/or providing services to Medicare Advantage plans and members

  • Six Sigma experience  

  • Prior experience working in a Startup/Incubator environment  

  • Healthcare experience

  • Experience with field based operations

  • Strong communicator; capable of effectively presenting ideas and selling concepts and tactics; excellent writer, proven ability to communicate effectively with executive-levels; ability to quickly understand needs and act on those needs; ability to conceptualize and effectuate change management and 'out-of-the-box' thinking

  • Proven ability to build relationships cross-functionally and lead toward common goals

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Product Development, Operations, Strategy, Innovation, Travel, Minneapolis, MN, Minnesota, Baltimore, MD, Maryland, proof of concept, Start up, Six Sigma

Job Details

  • Contest Number775661
  • Job TitleAssociate Director, HouseCalls Innovation - Minneapolis, MN or Baltimore, MD
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • Minneapolis, MN
    United States
    North America
  • Other LocationsBaltimore, MD

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt


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Associate Director, HouseCalls Innovation - Minneapolis, MN or Baltimore, MD

UnitedHealth Group
Minneapolis, MN

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UnitedHealth Group
Minneapolis, MN

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