1+ months

Associate Director, Market Operations - Corpus Christi TX

Corpus Christi, TX 78401
  • Job Code
    833961

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

 

The Associate Director of Market Operations has management responsibility for day to day market operations. The position is responsible for facilitating the creation and execution of local market strategies and action plans. The position is involved in planning, budgeting, forecasting, facility planning and reporting for each of the assigned markets. This will include overseeing network development, network management and local office management in assigned markets. This position may supervise multiple markets as directed. This position has a dotted line matrix management responsibility for all other functional staff located within assigned markets - including marketing, utilization management, disease management, transportation, DataRAPS, quality and vendors. This position works cross functionally with all other divisions in the corporation including, medical management, , finance, claims, customer and member services, IT and facilities to achieve market goals and objectives. The responsibilities of this position demand a wide range of capabilities including: strategic planning and analysis skills; strong accounting knowledge and understanding of financial statements; understanding of managed care contracts; management breadth to direct and motivate; highly developed communication skills; political savvy; and the ability to develop clear action plans and drive process, given often ambiguous issues with numerous interdependencies. Analyzes data from a variety of statistical and financial reports and develops recommendations, strategic plans and action plans to improve identified financial deficits. This position will work closely with key payor and physician groups to develop long-term strategic relationships.

 

Primary Responsibilities:

  • Responsible for supervision of market personnel to include hiring, training, coaching and development to maximize staff performance and technical expertise through clearly defined objectives and leadership
  • Participates in strategic and operational planning for the assigned market(s) and facilitates the execution of the plan within that assigned market
  • Identifies, directs, communicates and executes continuous quality improvement activities or processes to ensure initiative outcomes are met
  • Participates in development and implementation of systems that support network operations and network management
  • Delegate, monitor and control work progress on keymetrics, initiatives/action plans, staff productivity and administrative expenses
  • Overall responsibility for the selection of additions to the primary care network. This includes creation of strategic plan, training of the staff to carry out the strategic plan, negotiation of the contract as well as overall implementation of new primary care provider groups
  • Maintains effective network support services by working effectively with the Medical Director, Market Medical Director and other departments
  • Handles complex and/or difficult provider inquires and/or problems and facilitates resolution of provider issues. Continuously strive to ensure that favorable relationships are maintained while ensuring the interest of the organization
  • Drives change and innovation through continually seeking and implementing value added solutions for clients
  • Communicate and advocate providers' needs to internal stakeholders in order to drive creation of solutions that meet our mutual business goals
  • Leads multiple individual client-focused projects and motivates cross-functional participants to improve or address systematic problems or providing value to client
  • Influence or provide input to forecasting and planning activities
  • Analyzes data while collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues.
  • Provide cross functional leadership across the enterprise by maintaining open communication, identifying, resolving cross functional issues, attain metric targets by collaboratively creating, maintaining, implementing and evaluating business strategic plans for each area, continually improving cross functional policies/procedures/work flows and support systems and proactively facilitates staff development to achieve the goals and objectives of the market
  • Assists with and manages business projections, forecasting and budgets, both financially and with timelines, for assigned projects.
  • Understands payer relationships within market and ensures any operational issues are visible to the appropriate parties and ensures issue resolution.
  • Performs all other related duties as assigned

It's time to step up to some real challenge. You'll be part of a performance driven, fast paced organization that is serving multiple markets and you'll be managing and mentoring a production based team to meet aggressive goals.

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Posted: 2019-07-26 Expires: 2019-09-27

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Director, Market Operations - Corpus Christi TX

UnitedHealth Group
Corpus Christi, TX 78401

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