1+ months

Associate Director of Quality El Paso Texas - 897037

El Paso, TX 79901
  • Job Code

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)

The successful candidate will be responsible for supervising a team of field based staff that drive provider engagement and performance in selected quality levers. The team is responsible for working with medical practices to ensure the providers are using high quality providers for referrals and referring to the appropriate levels of care to move them to High Performing Providers. Travel is required to visit physician practices and field - based staff as needed.

This position will manage clinical and non - clinical staff located in provider offices throughout the state. Candidate must be able to travel locally up to 25% of the time.

If you are located in Texas, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Sets team direction, resolves problems and provides guidance to members of the team
  • Ensures team meets established performance metrics, performance guarantees, and quality standards
  • Manages administrative and clinical operations consisting of field based and / or contact center based staff
  • Manage relationships with physician practices
  • Manage implementation of new physician practices and deployment of resources
  • Manage client relationships
  • Collaborate with cross functional teams on practice specific strategies to improve overall provider performance.
  • Takes the lead role in setting direction and participating in or developing new programs
  • Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
  • Work most often impacts a large business unit, or multiple markets/sites, or at the segment / market group level for functional staff positions
  • Drives performance through audits and coaching to team personnel to ensure products and services fully meet the client expectations while maintaining efficient and profitable operational delivery
  • Assure the onboarding and training of new and existing staff to support product growth and service enhancement
  • Fiscal and operational discipline and management

Required Qualifications:

Bachelor's degree required or equivalent work experience

7+ years of healthcare industry experience

5+ years of experience working for a health plan and / or for a provider's office

1+ year of management / supervisory experience (staff management)

Knowledge base of clinical standards of care and practice operations

Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills required

Strong knowledge of the Medicare market

Ability to travel locally, up to 25% of the time

Preferred Qualifications:

CPC or CRC certification

Project / Product coordination/management skills

Strong organizational skills and multitasking abilities will be keys to success

Project management experience

Quality or Six Sigma experience

Medical / clinical background

Strong knowledge of electronic medical record systems

Consulting experience highly preferred

Strong communication and presentation skills

Strong relationship building skills with clinical and non-clinical personnel

Proven ability to build strong relationships with the provider community

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: WellMed, Healthcare, Bilingual, Registered Nurse, RN, Clinical Educator, Quality Training Lead , HEDIS/STAR, Consultant, El Paso, Texas, TX


Posted: 2020-10-29 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Associate Director of Quality El Paso Texas - 897037

UnitedHealth Group
El Paso, TX 79901

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast