14 days old

Associate Patient Care Coordinator - Nevada

  • Job Code

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Southwest Medical Associates (SMA) is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, plus E-visits and online options via Now Clinic telemedicine technology.  SMA offers patients compassion, innovation, and quality care throughout southern Nevada.  SMA is headquartered in the greater Las Vegas, NV area.


Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. In this role, you will work cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to lean processes. 

Primary Responsibilities:

  • Greet patients and check patients in and out
  • Ensure demographic including insurance information is correct in IDX and update as necessary
  • Manage patients' expectations about visit and ensures that the visit and referral process are understood
  • Schedule appointments as necessary
  • Work with back office to get patients seen who walk in or call for appointment
  • Enter charges correctly and collect appropriate payments
  • Answer telephones and take messages or route incoming calls as per policy
  • Document all calls and messages appropriately according to policy
  • Ensure that issues such as refills and provider requests are taken care of
  • Responsible for waiting room management and implementation of efficient customer friendly processes
  • Work with back office staff to ensure smooth patient flow
  • Communicate with clinical personnel about service issues and complaints
  • Assist coworkers and team members with duties when requested, to include but not limited to, floating to other areas or offices
  • Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-06 Expires: 2020-11-05

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Patient Care Coordinator - Nevada

UnitedHealth Group

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