1+ months

Associate Patient Care Coordinator - Rancho Urgent Care

Las Vegas, NV 89101
  • Job Code
Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.
Location is 888S Rancho - Wednesday 430pm-830pm, Thursday-Saturday 12pm-1230am

Primary Responsibilities:
  • Responsible to greet patient and check patient in and out. Ensure demographics including insurance information is correct in IDX and update as necessary
  • Manage the patients expectations about the visit and ensures that the visit and referral process are understood
  • Schedule appointments as necessary. Works with back office to get patients seen who walk in or call for appointment
  • Enter charges correctly and collects appropriate payments
  • Answer telephones and take messages or route incoming calls as per SMA policy
  • Document all calls and messages appropriately according to SMA policy
  • Ensure that issues such as refills and provide request are taken care of
  • Responsible for waiting room management and implementation of efficient customer friendly processes
  • Work with back office staff to ensure smooth patient flow
  • Communicate with clinical personnel about service issues and complaints
  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
  • Completes Post Visit Survey calls to patients
  • Other duties as assigned
This Associate Patient Care Coordinator receives direction from Supervisor of Clinic Operations and RN Manager to support the SMA Urgent Care Clinic with occasional over time. Works cooperatively with all members of the care team and supports patient satisfaction goals. This position is vital to keeping patient wait times to a minimum, maintaining the highest standards of customer service, processing patient charges correctly, maintaining efficient patient flow and insuring patient safety in the patient waiting areas.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 



Posted: 2020-08-07 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Patient Care Coordinator - Rancho Urgent Care

UnitedHealth Group
Las Vegas, NV 89101

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