1+ months

Associate Relations Specialist

Mississauga, ON L5B
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Our Field HR Generalist team is responsible for addressing all associate relations issues in a fair and equitable manner for our branch teams located across Canada. This position is responsible for ensuring that all federal and provincial employment laws, local employment ordinances and firm policies are adhered to while:
* Working with branch and region leadership to diagnose and resolve a variety of issues surrounding team dynamics in the Edward Jones branch office.
* Being a Case Resolution specialist responsible for conducting confidential investigations into often complex and highly sensitive associate relations issues such as harassment, workplace violence and other violations of firm policies and provincial laws to protect the interests of the firm and its associates.
* Acting as liaison for/with internal centers of excellence (Leaves of Absence, Talent Acquisition, Compensation, HR Records, Benefits and Leaves, Payroll, HR Help, Offices in Transition) and with division/business and field leaders.
* Evaluating current trends and patterns of behavior to diagnose individual, regional, firm-wide needs. Recommending and implementing measures to mitigate performance and behavioral concerns.
* Being responsible for the consistent and day-to-day administration and communication of human resources policies, procedures and business practices.
* Working in partnership with the Canada HR Leader and legal counsel to propose and administer disciplinary actions and/or terminations of associates as a result of their investigation into allegations; implementing the actions taken by the firm; and alerting the business areas impacted by these decisions (i.e., regional leadership, Legal, Branch and Region Development, Financial Advisor Training, Compliance Resolution, Field Supervision, Branch Audit, BOA Talent Acquisition, BOA Training and Performance, IS Security, HR Benefits, etc.).
* Coaching, guiding and counseling associates on employment issues, helping them to understand their role, and providing guidance on personal and professional growth. Creating written correspondence in support of the firm's progressive disciplinary process and documenting associate situations in a legally appropriate manner. Working with firm associates to provide support and assistance during times of personal challenge. May be responsible for training and mentoring other HR Generalists.

* Post-secondary degree/diploma with 7 or more years related HR experience, particularly in employee relations.
* HR certification strongly preferred.
* Demonstrated experience in conducting formal and informal investigations and mediating interpersonal conflict.
* Business acumen with analytical and critical thinking skills.
* Ability to build and maintain relationships with internal business partners. Demonstrated success in influencing and coaching.
* Must have working knowledge and demonstrated capability in Human Resources functions and practices (e.g. employee/associate relations, performance management, training, recruiting, associate engagement and retention, employment law, change leadership, coaching and communications.)
* Excellent written and oral communication skills and must be able to communicate complex issues across all levels of organization and division.
* Additional language skills (Mandarin, Cantonese, or French) preferred but not required.

* 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work data as of March 2022. Compensation provided for using, not obtaining, the rating.
* Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work and Fortune magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.

* 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work, data as of August 2021. Compensation provided for using, not obtaining, the rating.
* Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work and Fortune magazine, ranking No. 45.

* 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work, data as of August 2021. Compensation provided for using, not obtaining, the rating.
* For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For ranking by Great Places to Work and Fortune magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
* 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
* Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.



  • Banking / Finance
Posted: 2022-10-24 Expires: 2023-03-29

Edward Jones serves nearly 7 million investors from more offices than any other investment firm in America. We attribute a great deal of our success to our principles and personal, long-term approach to investing.

We have consistently been ranked among the best companies to work for by FORTUNE magazine, and our employees tend to stay with us for years. As a privately owned company, Edward Jones has a very personal feel that’s almost like family. And we’re very proud of that.

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Associate Relations Specialist

Edward D. Jones & Co., L.P
Mississauga, ON L5B

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