As a Technical Care Representative, youll be the voice of AT&T for the millions of customers using our service a premiere bundle of advanced TV, high speed internet, and digital home phone. Youll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. Were offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.


Delivering best-in-class service is just the beginning. At AT&T, were dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether youre a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

Whats in it for you? As an employee of AT&T youll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 19/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and well provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.


**Key Responsibilities:**


+ Respond to customer phone calls as the 'first line' of support for AT&T

+ Ensure a positive experience by providing the right customer solution

+ Handle a range of issues related to AT&T products & services.


**Key competencies and skills:**


+ Advanced spoken English: B2-C1 level

+ Logical thinking and a passion for problem solving

+ An interest in technology and a willingness to learn.

+ PC/Windows proficiency

+ Good organization skills and attention to detail

+ A resilient attitude and work ethic for a fast-paced team environment

+ Able to work in a 19/7 shift environment.


**Essential information:**


Selection process: One video interview assessment and one live interview with manager (online or F2F in AT&T offices)


Contract type: Unlimited


Standard working hours: 19/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.


Salary: from 32,217 CZK p/month


Your actual salary will be higher based on skill increments and shift working premiums; as a guide the **average salary is ~45,900 CZK p/month.** High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax gross.


Employee Benefits:


+ An annual bonus

+ 25 days of vacation

+ 135 CZK meal voucher

+ Initial comprehensive training

+ Premium medical plan at Canadian Medicals center

+ Contribution in pension plan, life risk insurance

+ Language courses and other external and internal trainings

+ Sodexo cafeteria (FlexiPass vouchers),...


Workplace location:

You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is in office and the next two months of taking calls will be in the office as well. After that, your supervisor will review your request, basing approval on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.


Foreign National Applications:


We warmly welcome applications from Ukrainian nationals with strong English speaking skills. We also welcome applications from EU/EEA candidates.


Please upload your CV in English.


**Watch our film! (https://www.youtube.com/watch?v=MeU-QIx6GWE)** **Learn more about working for the Central Europe Technical Care team.**


**Learn how AT&T is winning recognition for being** **a** **great company! (http://work.att.jobs/ATTImpact)**
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status