19 days old

Automation Engagement Manager

Bengaluru, KA 560002
  • Job Code

Your Role and Responsibilities

About IBM India

IBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice.

We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award 'Best Employer of People with Disabilities' and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive work environment We advocate for fairness and equality as everyone is, and always has been, welcome at IBM.

Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.

Business Unit Introduction

Our Cognitive Process Services (CPS) business provides offshore, nearshore and onshore solutions to Client across industries and geographies, with various streams under F&A (Finance and Administration), Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C) Financial Planning and Analysis (FP&A), Recruitment Process Outsourcing (RPO) HR/learnings and Integrated Source to Pay Operations. Today we partner with some of the largest corporations in India to transform their business processes and become more efficient.
What differentiates us in the market place, is our dedication to service quality and customer success. Join us and Do your Best Work Ever.

Who you are:

  • As Automation Engagement Manager, you are responsible for process automation business for the connected customer experience team measured on revenue, order book (OB) growth and delivery success
  • Develop strategy and differentiation offerings & solutions that represent the innovation in Customer Experience, Intelligent process automation, BPM, Content management and Cognitive automation
  • Superior relationship management with existing customers and incremental business
  • Leading change initiatives to transform current run business with market-facing offerings on innovative technology operating model
  • Develop Account relationships and drive demand generation through dedicated initiatives and account mining strategy
  • Define the Automation strategy and roadmap - Act as a leader within Business Transformation for Automation projects
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

What you will do

  • Responsible for the planning and execution throughout the implementation lifecycle, including Pre sales analysis, requirement gathering, Case preparation Business Requirement Document preparation, drafting execution plan to team members, support for prototype development, project implementation management
  • Align the delivery with the company's overall strategy and goals & run beta and pilot programs with early-stage products and samples
  • Perform competitive analysis, market trend analysis & Gap analysis to ensure market leading products
  • Build partner/analyst relationship and drive joint pipeline focus triangulation with partners
  • Lead and drive teams on fulfillment, recruiting and grooming architect talent

How we will help you grow:

  • Youll have access to all the technical and management training courses to become the expert you want to be.
  • Youll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you.


IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Professional and Technical Expertise
  • Minimum 15+ years of overall experience with relevant 3years in RPA Automation
  • Experience in RPA - Blue Prism/Ui Path/Automation Anywhere - Experience in translating customer business requirements into workable business solutions
  • Proficient in solving complex problems demonstrating simple techniques, build consensus and deliver value to organization
  • Ability to engage with various existing support teams (Analytics / Block Chain / AI / Robotics Automation) that will help us achieve the result
  • Proven expertise to target and achieve a high level of client satisfaction
  • Critical thinking: Big picture orientation, solution approach and business insight to drive growth.

Preferred Professional and Technical Expertise
  • Analytical thinking & problem-solving skills: Ability to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges.
  • Understands future employee, industry and Finance and Administration trends and applies this understanding to develop solutions to build opportunities
  • Ability to drive & lead the strategic execution, manage change, build relationships with clients, partners, motivate teams & achieve results.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-27 Expires: 2019-09-26

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Bengaluru, KA 560002

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