26 days old

Automation Service Manager

Tampa, FL 33607

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Systems Consulting - Practice Support team helps build customisable specific system solutions that enhance the PwCs capabilities to appropriately serve all client needs. As part of the team, youll use your deep knowledge of enterprise architecture across application areas to build delivery models that map to PwCs business needs.


As a Manager, youll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and teams technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required: 
High School Diploma

Minimum Years of Experience: 
4 year(s) of progressive roles managing IT incident and service management, delivery, and execution using Agile methodology.

Required Knowledge and Skills: 

Demonstrated knowledge and abilities of managing the delivery of technology solutions using agile methods and both onshore and offshore providers.

Preferred Qualifications: 

Degree Preferred: 
Bachelor Degree

Preferred Fields of Study: 
Information Technology, Computer Systems Analysis, Management Information Systems

Certification(s) Preferred: 

ITIL Certification and/or PMP

Preferred Knowledge/Skills: 

Demonstrates extensive abilities and/or a proven record of success in the planning and execution of project delivery and operational roles required to support technology solutions including the following areas:

  • Design support and architecture of applications and frameworks;
  • Automation tools, UIPath & AutomationAnywhere;
  • Underlying integrations, API tools, methodologies and industry leading practices;
  • Portfolio management;
  • Service management principles;
  • Alteryx/Tableau /workflow visualization toolset;
  • ServiceNow Platform;
  • Big Data Types: Marketing Analytics, Support Analytics, Data Applications, Product Analytics;
  • Support system architecture operational standards;
  • Agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.);
  • Continuous Integration and DevOps;
  • Operations Control Quality and Process Improvement Systems (ISO 9000, SEI CMM, Six Sigma);
  • Microsoft based technologies including ASP.NET,C#, SQL Server, SSRS, etc.;
  • Development of new business capabilities using technology;
  • Cloud-based implementations and upgrades; Traditional Waterfall/Iterative methods (RUP, etc.); IT Service Management industry leading practices (ITIL); SDLC Methodology;
  • Operations Control Quality and Process Improvement Systems (ISO 9000, SEI CMM, Six Sigma);
  • Technical security standards such as ISO 27001;
  • Service management/ticketing/queuing tools (such as ServiceNow) to track incidents and resolutions;
  • Financial management; and,
  • Team and resource management of vendors and working across teams.

Demonstrates extensive abilities and/or a proven record of success as a team leader (for vendors) and working well with other application development / service management teams to deliver projects and all technical operational aspects for a specific business area's applications:

  • Managing a portfolio of development and operations activities along with managing the technical support for the business applications;
  • Managing delivery of services and financial cost recovery for specific business sponsors;
  • Managing Service Level Agreements (SLA) with external and internal resources and quality/acceptance of deliverables including customer relations, problem management, vendor management and financial management of the service they represent;
  • Operating with some independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility;
  • Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area;
  • Managing teams in a rapidly changing environment including performance management, coaching for development, and resource assignment;
  • Building relationships with business stakeholders throughout the organization to influence them to take action to drive progress;
  • Contributing to and/or facilitating security reviews, release management, capacity planning, infrastructure change scheduling, etc.; and,
  • Coaching technical team members to increase business acumen, including the ability to effectively communicate.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2019-09-23 Expires: 2019-10-24

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Automation Service Manager

Tampa, FL 33607

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