1+ months

Avaya Network Engineer SME (Government)

Washington, DC 20004
Voice Engineer SME provides enterprise design and project deployment support. The engineer will also interface with and support operations required for day-to-day Avaya PBX and Cisco data functions related to telecommunications. This includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the TWD Project Management Organization (PMO) Data/Voice Lead Engineer. Significant Avaya experience is required.

Description of Daily Duties:
  • Provide enterprise level baseline, configuration control, and enhancement SME guidance for Avaya solutions across the enterprise
  • Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
  • Works closely with PMO Data/Voice Lead and TWD Project Managers to review customer requirements and develops basis of estimates (BOEs), consent to purchase (CTP) material forms, circuit order request forms (CORFs)/quotes, and engineering implementation plans for all project-related initiatives
  • Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
  • Analyze system logs and identifying potential issues with Telecommunication
  • Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies
  • Monitors the Telecommunication Network infrastructure and support state-of-the-art Monitoring and Reporting tools for proactive management to minimize outages to phone systems
  • Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
  • Responds to escalated incidents and service requests from TWD Service Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities
  • Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department
  • Promptly responds to all critical/high and/ or VIP incidents or service requests and resolves within service level targets and/or scheduled timeframes
  • Monitors ticket queues are actively monitored to ensure customer tickets and service requests are promptly addressed
  • Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
  • Communicates all planned/unplanned service outages to management/leads and Senior Watch Officers supporting the IT Operations Center

Required Skills, Experience, and Education:
  • Enterprise level expertise in all Avaya platforms and solutions
  • Bachelors Degree in related technical discipline and/or 5+ years of IT/Voice-related experience in lieu of degree
  • Candidate should have recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology
  • Strong LAN/WAN/MAN experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS).
  • Strong knowledge and experience with Cisco data and voice communications systems
  • US Citizenship
  • Some travel may be required (less than 10%)

Required Clearance:
SECRET (S) clearance with the ability to obtain TS and/or TS/SCI.

One or more of the following certifications are desired but not required:
  • Experience with SolarWinds
  • CCNP Voice and/or Data - Cisco Certified Network
  • CCNA Voice - Cisco Certified Network Professional
  • Avaya Professional Design Specialist (APDS)
  • Avaya Certified Implementation Specialist (ACIS)
  • Avaya Certified Support Specialist (ACSS)
  • Avaya Certified Solutions Architect (ACSA)
  • Avaya Red or Blue Technologies

**occasional after-hours support may be required for planned/unplanned events**


Posted: 2019-10-09 Expires: 2020-02-22

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Avaya Network Engineer SME (Government)

Washington, DC 20004

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