1+ months

BACKROOM OPERATIONS MGR - THE HOME DEPOT DESIGN CENTER, GAITHERSBURG, MD

Gaithersburg, MD 20877
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe Design Center Backroom Operations Manager serves as the primary leader for the operational areas of the Design Center\u0026rsquo;s Backroom. The Backroom Operations Manager will manage a team of Supervisors and Associates at the HDDC\u0026rsquo;s consolidation center facility. This role is responsible for the general leadership of the associates, upholding operating standards, and maintaining the systems, tools, and processes that support the post-sale operational areas of the Design Center Showroom. Post-sale operational areas include Customer Order Management, Receiving, Delivery, Install and RTV processes. The Backroom Operations Manager must balance the responsibilities of formulating operational strategies and objectives, completing tasks, and making sure that direct reports are educated and execute on the processes, behaviors, and expectations for meeting customer needs. The Backroom Operations Manager will set the strategy for planning, budgeting, and documenting the aspects of backroom operations and will monitor metrics and meet with the other HDDC Leaders to suggest changes to ensure the business runs efficiently and successfully.\u0026nbsp; They will also be responsible for their directs and indirect regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions.\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMajor Tasks, Responsibilities and Key Accountabilities\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E50% - People\u003C/p\u003E\u003Cp\u003EManages a team of Supervisors \u0026 Associates through hands-on leadership\u003C/p\u003E\u003Cp\u003EReviews and provides constructive feedback\u003C/p\u003E\u003Cp\u003EResponsible for recruitment, selection, performance appraisal, and professional development of Supervisors and associates\u003C/p\u003E\u003Cp\u003EOversees partnerships with internal and external stakeholders to meet customer needs\u003C/p\u003E\u003Cp\u003ETeaches, coaches/mentors, and trains associates\u003C/p\u003E\u003Cp\u003EEncourages supervisors to continuously develop the personal and professional skills of their teams\u003C/p\u003E\u003Cp\u003EInspires his or her team to have a high level of engagement and performance\u003C/p\u003E\u003Cp\u003EServes in a mentoring capacity for supervisors and associates, and holds accountability to ensure everyone on their team (direct and indirect) is developed appropriately\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E30% - Strategy\u003C/p\u003E\u003Cp\u003EProactively identifies and resolves issues that may impair the team\u0027s ability to meet customer/business needs\u003C/p\u003E\u003Cp\u003EProvides high-level insight regarding the team\u0026rsquo;s projects (e.g. scope and timeline)\u003C/p\u003E\u003Cp\u003EDevelops strategies to drive operational efficiencies in post-sale operations\u003C/p\u003E\u003Cp\u003ECommunicates the team\u0027s metrics and results\u003C/p\u003E\u003Cp\u003EOversees high-level ongoing quality control and participate in quality issue resolution\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E20% - Operations Administration\u003C/p\u003E\u003Cp\u003EIdentifies overall training needs and solutions\u003C/p\u003E\u003Cp\u003EAssists with reviewing and selecting vendors to deliver innovative customer service features\u003C/p\u003E\u003Cp\u003EHelps set the team\u0027s success criteria, key drivers and metrics\u003C/p\u003E\u003Cp\u003EWorks closely with the HDDC Leadership to ensure the overall successful administration and functioning of the operation\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ENature and Scope\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThis position has 3-5 direct reports\u003C/p\u003E\u003Cp\u003ETypically requires 10% to 20% travel\u003C/p\u003E\u003Cp\u003EPhysical Job Requirements - Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights\u003C/p\u003E\u003Cp\u003EEnvironmental Job Requirements - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be 18 years or older\u003C/p\u003E\u003Cp\u003EMust be legally permitted to work in the United States\u003C/p\u003E\u003Cp\u003E8 years of relevant work experience\u003C/p\u003E\u003Cp\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED\u003C/p\u003E\u003Cp\u003EAbility to work a flexible, minimum 55-hour weekly schedule\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E5\u002B years managing a team\u003C/p\u003E\u003Cp\u003E10\u002B years of relevant work experience\u003C/p\u003E\u003Cp\u003EAbility to work in a fast-paced environment\u003C/p\u003E\u003Cp\u003EAbility to stay within a budget, analyzing and drawing conclusions, decisiveness, dispute/conflict resolution, process compliance\u003C/p\u003E\u003Cp\u003EStrong verbal and written communication skills\u003C/p\u003E\u003Cp\u003EStrong skills in in common business software applications, such as Microsoft Word, Outlook, and Excel\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EDevelops Talent\u003C/p\u003E\u003Cp\u003EDecision Quality\u003C/p\u003E\u003Cp\u003EPlans \u0026 Aligns\u003C/p\u003E\u003Cp\u003EEnsures Accountability\u003C/p\u003E\u003Cp\u003EManages Conflict\u003C/p\u003E\u003Cp\u003EDrives Engagement\u003C/p\u003E\u003Cp\u003ECollaborates\u003C/p\u003E\u003Cp\u003ECustomer Focus\u003Cstrong\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EDrives Results\u003C/p\u003E\u003Cp\u003ECommunicates Effectively\u003C/p\u003E\u003Cp\u003EDrives Vision and Purpose\u003C/p\u003E\u003C/div\u003E

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Posted: 2020-03-23 Expires: 2020-06-19

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BACKROOM OPERATIONS MGR - THE HOME DEPOT DESIGN CENTER, GAITHERSBURG, MD

Home Depot
Gaithersburg, MD 20877

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