What Youll Do

• Drive technology design, optimization / implementation, execution for assigned account to accelerate customer outcomes.
• Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Support presale activities and translate business requirements into solution design.
• Build customer simulations in test labs to resolve/validate issues.
• Build and deliver customer collateral, documentation, and knowledge transfer.
• Drive customer technology transitions, influencing solution architectures and services.
• Play the role of an individual contributor.

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
• Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

• Associate with customers along with appropriate internal/external resources' optimization/deployment of Cisco services and solutions.
• Takes ownership of task/project implementation for assigned engagements.
• Implement new techniques and methodologies used in customer delivery and share lessons learned with the broader team.
• Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
• Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
• Demonstrates software skills and tools to configure, deploy Cisco products and solutions.
• Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Who Youll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

• Typically requires BE/B.Tech/BSC Computer Science or equivalent 8+ plus years of significant work experience.
• Knowledge of at least one Customer Vertical / IT industry preferably Banking sector
• Solid grasp in a wide range of Security protocols including TCP/IP, encryption protocols, application layer protocols, network & link layer protocols, device & network management protocols
• Competent experience of the network security (multi-vendor) technologies: Cybersecurity, Firewalls, VPNs, AAA, Cloud Security, Email Security, Endpoint Security, SIEM, etc.
• Experience in Cisco security portfolio (Cisco ISE, NGFW, ASA, ESA/WSA, AnyConnect, etc).
• Experienced in design and/or deployment of Security solutions including traditional firewalls, Next generation firewalls, Cisco ISE, other Cisco Security solutions.
• Ability to chip in delivery readiness and standardization of work.
• Hands on experience on Vulnerability Scanning, Penetration Testing Tools
• Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
• Analytical problem solver willing to think creatively to resolve customer impacting situations on first contact; understand customer pain.
• Ability to identify areas of automation in work and business.
• Ability to translate business requirements into architectural direction/strategy
• Exceptional documentation and communication skills.
• Ability to thrive in a fast paced, multi-cultural, customer focused environment.
• Flexible person with the ability to run stressful situations and adapt to changing environments and requirements.
• Strong client facing skills
• CCIE in Security or equivalent is a must.

Good-to-have skills/experience

• Experience with Cloud
• Automation tools experience 
• Experience in scripting languages (PS, Python, JS, Shell) 

Expertise

Security

• Knowledge and experience on leading Firewalls (Juniper, Cisco, Palo Alto, Checkpoint, Fortinet) and their Management, IDS, IPS technologies at a configuration level and be responsible for RCA.
• Conversant with NAC solutions and other Network Security technologies IPSEC, SSL VPN day to day management.
• Application Security controls, WAF configuration, Email Security Solutions
• Security Governance, Operational Monitoring, SecOps Automation and Process optimisation, DC/DR Drills, Security Audit and Compliances.
• Change management, Incident Management, Asset Management, Capacity Planning, Documentation etc.
• SLA monitoring and Issue Management

Leadership / Autonomy

• Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
• Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!