1+ months

Business Critical Services Solution Product Manager

Cisco Systems Inc.
San Jose, CA 95113

What Youll Do

Business Critical Services is seeking an experienced Product Manager to be responsible for understanding and driving the development and success of cross architecture solutions. In this role you will use your deep understanding of Cisco customer use cases to identity how CX/BCS offers add value.

Responsibilities Include:

  • Identify the top BCS use cases that will drive BCS bookings
  • Investigate and understand customer and competitive trends as it relates to use case offers. Understand the challenges and needs, and work with the offers team to transform them into a global offer that delivers genuine business outcomes, value and differentiation to our customers; ability to predict market and customer trends
  • Collaborate with sales management, Business Development Managers (BDMs), and field enablement, actively participating in go to market development, collateral, demand, sales training, and all activities required to drive bookings
  • Work closely with BEs and architecture PMs to identify main pain points with customers where CX can provide solutions
  • Develop backlog of solution offers and drive prioritization process with key stakeholders across sales and PMs
  • Regularly meet with clients, including those to whom Cisco is delivering newly defined services, to ensure market perceptions are well understood
  • Maintain a detailed understanding of competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption and any recommended portfolio adjustments are clearly outlined
  • Liaise with marketing and PR, ensuring a complete set of collateral is in place and of high quality for core offers
  • Work with sales to identifying BCS opportunities for supporting BCS solutions offers.

Other Responsibilities Include:

  • Become the subject matter expert on BCS use cases
  • Contribute to new solution innovation
  • Increase the productivity of sales and partners
  • Drive successful strategic marketing programs

Who You Are

You can demonstrate an executive presence and bring a strong mix of product management and customer experience specific acumen coupled with strategic vision and precise execution. You will be the champion and advocate for the portfolio with sales, the field generally, partners and customers. You are detail oriented, highly organized and adaptable to a changing environment. You have strong analytical abilities and have a comprehensive understanding of business processes and campaign strategy. You have the ability to collaborate, lead and work under pressure in a fast-paced matrixed organization.

Minimum Qualifications

  • Bachelor's degree required
  • Minimum 10 years of progressive experience in Product Management, product marketing, strategy or business development
  • You have dynamic experience in portfolio management or product management
  • A solid understanding of the CX portfolio, its customer needs, Cisco and competitor technologies
  • A fundamental knowledge of the BCS
  • Demonstrated ability to negotiate and influence actions of team members outside of function
  • Strategic, critical but creative problem solver with strong business sense
  • Ability to lead, craft and work within cross-functional team environments
  • Ability to develop and enable a high-performance team focused on accountability and meeting and exceeding expectations

Desired Skills

  • Very good storyteller
  • Ability to identify, prioritize and deliver measurable results using frameworks and sound business practices, understanding cross-functional dependencies
  • Well-developed teamwork, collaboration and project management skills
  • Change agent with high degree of passion and positive attitude

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

  • We connect everything people, process, data, and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action, and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Posted: 2020-09-04 Expires: 2020-11-20

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Business Critical Services Solution Product Manager

Cisco Systems Inc.
San Jose, CA 95113

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