1+ months

Behavioral Health Care Advocate - Remote in South East Region of US - State License Required - 898033

Tallahassee, FL 32301 Work Remotely
  • Job Code

The goal of the Behavioral Health Advocate (BHA) role is to"help individuals live their lives to the fullest by promoting recovery and"resiliency via coordination and collaboration with multiple internal and"external partners including consumers and their families/caregivers, medical,"behavioral health and clinical network teams. Behavioral Health Advocates work"with complex and high-risk needs with a goal of engaging the consumer in the"treatment process, decreasing their reliance on higher levels of care, helping"them to access appropriate community services, and assisting them in improving"community tenure.

You'll enjoy the flexibility to telecommute* from within the South East Region of the U.S. as you take on some tough challenges."

Primary Responsibilities:
  • Utilize advanced clinical skills to engage and motivate" Consumers via a recovery, health and wellness-oriented approach
  • Assist consumers and their families/caregivers with" connections to appropriate psychiatric, medical, and psychosocial" referrals and services
  • Identify and remove barriers to procurement, delivery," participation in and success of services
  • Provide supportive follow-up, monitoring and education" as indicated, in-person and telephonically
  • Partner with designated external providers, programs," entities to address the needs, gaps in care, and recovery goals of" complex and high risk consumers
  • Identify and address the needs of members who are" consistently high utilizers of services through case conferences and" informal communications
  • Participate in standing meetings to review performance," identify areas of opportunity, and oversee course for improvements
  • Serve as an Optum behavioral health liaison and subject" matter expert for clinical and business partners
  • Establish and foster positive relationships with" medical team, participate in medical-behavioral integration activities and" discussions
  • Identify high-risk, co-morbid needs of consumers
  • Accept referrals via designated processes, collaborate" in evaluating available services, and coordinate necessary psychiatric and" community referrals, as needed
  • Contribute to treatment plan discussions; routinely" attend clinical rounds and other meetings with medical partner or external" entities, when applicable
  • Partner with internal Optum Behavioral Health Services" Teams to coordinate a seamless transition for consumers from an inpatient" setting to community based services
  • Meet all contractual requirements; collaborate early" and frequently with other teams in the management of cases stratified as" having intensive, complex, and high-risk needs
  • Assist in the development of a relevant and" consumer-specific aftercare plan
  • Comply with all policies, procedures and documentation" standards in appropriate systems, tracking mechanisms and databases
  • Establish a cooperative relationship with Optum" Behavioral Network Services and the Provider community in order to improve" access to services and ensure that consumers are served within proper" standards of care

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D.
  • Licenses must be active, independent, and unrestricted in state of residence
  • 2+ years' experience in a related mental health setting
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

  • Experience with Behavioral Health levels of care and settings
  • Experience in clinical case management telephonic outreach and engagement
  • Dual diagnosis experience with mental health and substance abuse
  • Experience in a community mental health or outpatient setting
  • Experience working in an environment that required coordination of benefits and identification of community-based resources
  • Previous experience in a managed care environment

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Transitioned our new hire training classes to be conducted virtually
  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Behavioral Health, Behavioral Health Care, Behavioral Health Care Advocate, Optum, UnitedHealth, remote, telecommute, work from home, work at home, WFH, WAH, hiring immediately


Posted: 2020-10-30 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Behavioral Health Care Advocate - Remote in South East Region of US - State License Required - 898033

UnitedHealth Group
Tallahassee, FL 32301

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast