6 days old

Behavioral Intake Counselor - Telecommute in Atlanta, GA

Atlanta, GA 30303 Work Remotely
  • Job Code

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas Optum, a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their healthcare needs, and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


The Behavioral Intake Counselor will be responsible for telephone intakes, determining member eligibility and benefits, makes appropriate referrals, claim status and inquiries, initial triage and counseling of members.


Primary Responsibilities: 

  • Initial Behavioral Health triage of members in a Call Center environment
  • Analyze and investigate members' questions
  • Provide explanations and interpretations of benefits coverage, claim inquiries, benefit authorizations, treatment plan processing and assistance in finding behavioral health services
  • Conducts telephone intakes and assesses callers for risk factors to ensure caller's safety and to triage urgent cases, process requests for counseling
  • Completes intake process by informing client and counselor of counseling or assessment authorization
  • Arranges assessment appointments in urgent cases, follow up with caller or clinician to ascertain safety of caller
  • Follows appropriate eligibility procedures
  • Consults with licensed care managers or licensed supervisor as needed
  • Quotes and explains benefits to members and providers of care
  • Covers the emergency line as required
  • Creates and maintains appropriate records
  • Receives and triages calls for management referrals and Critical Incidence Stress Debriefings/Trainings and tracks chemical dependency cases in aftercare; assesses relapse risk
  • Participates as directed in the Quality Assurance Program

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  



Posted: 2020-10-15 Expires: 2020-11-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Behavioral Intake Counselor - Telecommute in Atlanta, GA

UnitedHealth Group
Atlanta, GA 30303

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