1+ months

Bilingual Customer Care Advocate

Winston-Salem, NC 27101
$13.15/hr Annual rate $27,352
**This role is temporarily working from home while the office is closed due to COVID
 
Class/Start Date: May 31, 2021
Zoom Interviews starting April 20th
$13.15/hr Annual rate $27,352

Daily Duties Of the PepsiCo Customer Care Advocate:

Bilingual Customer Care Advocate

Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .

Must speak Spanish or French fluently. Must read/write Spanish or French proficiently.

  • Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
  • Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
  • Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
  • Follow standardized procedures to deliver world class customer service and first call resolution

What we offer you:

  • Medical, Dental, Life and Disability Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Overtime Opportunities
  • Monthly Bonus potential
  • Retirement Planning Options (401K)
  • Advancement after 1 year of sustained performance with no documented actions
  • Local and Global career advancement opportunities

Qualifications and Requirements:

 

  • High School Diploma/GED or greater
  • Minimum 1year customer service experience or 4 year degree
  • Strong proficiency in data entry
  • Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs
  • Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .
  • Must speak Spanish or French fluently. Must read/write Spanish or French proficiently.
  • Home office application and infrastructure knowledge required
  •  
 
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

","city":"Winston Salem","state":"North Carolina

Categories

Posted: 2021-04-01 Expires: 2021-06-03

Performance with Purpose


Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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Bilingual Customer Care Advocate

PepsiCo Inc.
Winston-Salem, NC 27101

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