25 days old

Bilingual Customer Service Representative, Credit & Collections

Tlaquepaque, JAL 45500
Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, youll be part of a team of professionals dedicated to keeping our customers connected.

Working in one of the most advanced contact centers in the world, youll play a vital role in shaping the customer experience. While working with customers to bring overdue accounts current, well also rely on you to provide top-notch service. Youll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions. Were offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.

You should be able to show:

Ability to deal with a variety of customers.

Ability to explain and sustain different charges on bills.

Ability to create a sense of urgency on our customers to help them get current on their accounts.

Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time

Build relationships and retain the customer

Resolve the customers issue while on the phone to completion

your entire shift.

Need to be creative and innovative

If Required you should be willing to work from home. For this you need to secure you have an appropriate space at home to work, steady cellphone signal and a consistent internet connection.

**To be successful working on our Credit and Collections team, youll need to:**

Have effective communication and negotiation skills, being able to overcome objections and find solutions.

Be capable of managing to a variety of customer emotions and requirements.

Establish positive relationships with customers during every interaction.

Listen, respond, and resolve consistently on every call throughout your shift.

Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

**Qualified candidates must meet the following requirements for the position:**

Advanced Conversational English to converse seamlessly with U.S. customers.

Personal Computer experience with Microsoft Windows and Office.

High school completion or one year of customer service.

Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15pm seven days a week.

Previous experience in billing, collections, or similar roles is highly desired.

**Whats in it for you? Start with the paycheck! Our monthly compensation package is:**

Base Salary: MXN$16,200

Grocery voucher MXN $2,680

Restaurant voucher MXN $1,761

**In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T youll be eligible for some great rewards:**

50% discount on five lines of AT&T Wireless service.

Vacation days, plus three personal days, life insurance, onsite medical and more.

Paid starting from your first day of training, including benefits.

Daycare discounts with participating child care centers.

Your health and safety are a top priority. All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business. AT&T will provide the necessary equipment and you will need to provide a suitable work space with stable internet connection and cell phone signal.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2020-11-09 Expires: 2020-12-09

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Bilingual Customer Service Representative, Credit & Collections

Tlaquepaque, JAL 45500

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