20 days old

Bilingual (English / Japanese) Customer Service Representative - US Remote - $1000 Sign-on Bonus - 924831

Dallas, TX 75201 Work Remotely
  • Job Code
    924831

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Japanese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

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UnitedHealth Groupis working to create the health care system of tomorrow. Already Fortune 10, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

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TheBilingual (Japanese / English)Senior Customer Service Representativeis responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries.

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Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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We offer 2 - 4weeks of paid training.Training will be conducted virtually from your home.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Ensures quality customer service for internal and external customers.
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  • Responds to incoming customer service requests, both verbal and written (calls, emails, chats).
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  • Identifies and assesses customers' needs quickly and accurately.
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  • Solves problems systematically, using sound business judgment.
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  • Partners with other billing and eligibility department representatives to resolve complex customer service inquiries.
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  • Monitors delegated customer service issues to ensure timely and accurate resolution.
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  • Applies appropriate communication techniques when responding to customers, particularly in stressful situations.
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  • Informs and educates new customers regarding billing / invoicing set up and billing/payment procedures.
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  • Places outgoing phone calls to complete follow-up on customer service requests as necessary.
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  • Responds to customer service inquiries in writing as necessary.
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  • Processes member terminations (i.e. phone disenrollment).
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  • Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications.
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  • Implements customer service strategies and recommends related improvements/enhancements.
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  • Maintains timely, accurate documentation for all appropriate transactions
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  • Makes corrections and adjustments.
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  • Consistently meets established productivity, schedule adherence, and quality standards.
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  • Proactively seeks to further develop billing and accounts receivable competencies.
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  • Keeps management abreast of all outstanding issues.
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  • Adapts procedures, processes, and techniques to meet the more complex position requirements.
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  • Participates in load balancing.
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  • Addresses special (ad-hoc) projects as appropriate.
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  • Seeks involvement in continuous quality improvement initiatives.
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  • Ensures quality customer service for internal and external customers.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • Japanese / English Bilingual
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  • 2+ years of customer service experience analyzing and solving customer problems
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  • 2+ years of basic proficiency with Windows PC applications which includes the ability to learn new and complex computer system applications
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  • Must be able to work 2nd shift (Between 1PM 12:30AM) or 3rd shift (Between 8PM 7AM)
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Some College or higher
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  • Experience with UNET
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  • Experience with ISET
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  • 2+ years of customer service experience in a call center environment
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Telecommuting Requirements:

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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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Physical Requirements and Work Environment:

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  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
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  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
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**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:UnitedHealth Care; UHC; Customer Service, Remote; Japanese; Bilingual;work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

Categories

Posted: 2021-04-16 Expires: 2021-05-16

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual (English / Japanese) Customer Service Representative - US Remote - $1000 Sign-on Bonus - 924831

UnitedHealth Group
Dallas, TX 75201

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